Employee Forums

  • Release version: Washingtondc
  • Updated January 30, 2025
  • 4 minutes to read

    • Employee Forums delivers Communities features to the Employee Center Pro portal to help employees connect, engage, and collaborate with other employees. Use Employee Forums to share business information, promote employee engagement, encourage ideas and feedback, and to give your employees a voice.

    Employee Forums enhances employee self-service by providing access to Communities through an out-of-the-box menu item, which takes users to the community where they can post, view, and subscribe to topics.

    The Communities plugin includes an out-of-the-box menu item for employee forums

    Employee Forums integrate with campaigns and content publishing so that:
    • Content managers can create and schedule content to a forum or topic from Content Publishing.
    • Campaign managers can build campaigns that include forum content. Community or forum content can include blog posts, events, videos, or links to posts or other content.

    Before content managers can use Employee Forums, an admin must first configure Communities, including forums and topics. These features serve as publishing destinations for managers creating content via Content Publishing. For information on communities, see Communities.

    Add or modify forum content

    Provide content to your employees through employee forums.

    Before you begin

    Role required: sn_cd.content_manager

    About this task

    Creating forum content also requires the following to post to a community or forum:
    • A forum to post community content. For information on creating forums, see Configure community forums.
    • The Content Publishing: Post to Forums scheduled job runs every hour by default to process posts. For more information on scheduled jobs, see Components installed with Content Publishing.
    Note:
    The Communities (com.sn_communities) plugin must be activated in order to use this feature.

    Procedure

    1. Navigate to All > Content Publishing > Content Library > Community.
    2. On the form, fill in the fields.
      Table 1. Community Content form
      Field Description
      Title Title or name that identifies the community post.
      Content type Classification of the community post. Fields used to define the post change based on the content type selection.
      • Community Blog
      • Community Event
      • Community Video
      • Forums Post List (lists posts from a specific forum)
      Note:
      For more information on community content types, see Community content types.
      Active Indicates that the community post is active and available to post.

      Fields change depending on which content type you select.

      Community Blog
      Table 2. Community Blog fields
      Field Description
      Use block content Indicates that you are using block content and not rich text. For information on creating block content, see Add or modify block content.
      Block content Appears when you check the Use block content box.

      Click to access existing block content or to create content for your community blog.
      Description Appears when the Use block content box is unchecked.

      Enter rich text for your community blog.
      Community Event if you select Virtual event, the fields are different.
      Table 3. Community Event fields
      Field Description
      Show attendee list Indicates that attendees can view a list of other attendees.
      Attendee limit Determines the maximum number of attendees that can attend the event.
      Virtual event Indicates that event is online. When checked, the Event URL, Start time, and End time fields appear.
      Event URL The URL link to the virtual meeting.
      Start time The date and time the virtual event begins.
      End time The date and time the virtual event ends.
      Location name The name or description of the event location.
      Street The street address of the event location.
      City The city of the event location.
      Zip / postal code The zip or postal code of the event location.
      Time zone The time zone of the event location.

      Used to determine the event scheduling and reminder.
      Event reminder Indicates when you want an event reminder sent.
      State / province The state or province of the event location.
      Country The country of the event location.
      Description A description of the event.
      Community Video
      Table 4. Community Video fields
      Field Description
      Video Link to the video you want to post to your community, use as part of a campaign, or post to the Employee Center.

      Videos appear as web URLs that link to popular video sites. Supported video link hosts are:

      • dailymotion.com
      • facebook.com
      • vimeo.com
      • youtube.com
      For more information on video content, see Add or modify links to other content sources.
      Description Description of the video.
      Forums Post List
      Table 5. Forums Post List fields
      Field Description
      List type How you want the posts from a forum to appear on the Employee Center.
      • Manual List: You decide the order and content links to appear.
      • Dynamic List: Automatically generated list.
      Forum links Determines what forum links you want to appear on the Employee Center.

      Appears when you select Manual List from List type.

      Click the Unlock forum links icon and select the links you want to appear.

      Note:
      The first forum link you select appears first on the Employee Center.
      Dynamic list type The method your posts appear in the forum list.
      • Recently Added: The most recently added forum posts appear.
      • Most Popular: Forum posts that

      Appears when you select Dynamic in List type.
      Number of list items The number of forum posts you want to appear.

      Only appears when you select Most Popular from Dynamic list type.

      Community Blog

    3. Click Save to save and remain on the form, or click Update to save and return to the Community Content list.

    What to do next

    • Go to Schedule Content to define the audience, date, and time your content is available. For more information, see Scheduling the delivery of content.
      Note:
      If you edit published forum content, you must create a new Schedule content record to publish the updates.
    • Or, go to Campaign Content to add your content to a campaign bundle. For more information, see Create campaign bundles/stages.