Install Health and Safety Case Management

Washington DC Employee Service Management

Release

washingtondc

ft:locale

en-US

ft:publication_title

Washington DC Employee Service Management

ft:clusterId

emplsm

bundleId

emplsm

workflow

Employee

Install Health and Safety Case Management

Release version: Washingtondc

Updated August 1, 2024

1 minute to read

You can install the Health and Safety Case Management application (sn_hs_cm) if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.

Before you begin

Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see Get entitlement for a ServiceNow product or application.
Review the Health and Safety Case Management application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.

Role required: admin

About this task

The following items are installed with Health and Safety Case Management:

Plugins
Store applications
Roles
Tables

For more information, see Components installed with Health and Safety Case Management.

Table 1. Optional applications for additional features in Health and Safety Case Management
Application	Description
Human Resources Scoped App: Core [com.sn_hr_core]	Installs Case and Knowledge Management for creating HR cases from injury and illness records in Health and Safety Incident Management. For more information on activating it, see Activate Case and Knowledge Management. For information on creating HR cases from injury and illness records, see Create an HR case from an injury or illness.

Procedure

Navigate to All > System Applications > All Available Applications > All.
Find the Health and Safety Case Management application (sn_hs_cm) using the filter criteria and search bar.

You can search for the application by its name or ID. If you cannot find the application, you might have to request it from the ServiceNow Store.

In the list next to the Install button, the versions that are available to you are displayed.
Select a version from the list and select Install.

In the Install dialog box that is displayed, any dependencies that are installed along with your application are listed.
If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
Optional: If demo data is available and you want to install it, select the Load demo data check box.
Demo data comprises the sample records that describe application features for the common use cases. Load the demo data when you first install the application on a development or test instance.
Important:
If you don't load the demo data during installation, it's unavailable to load later.
Select Install.