Exploring Workplace Visitor Management

  • Release version: Washingtondc
  • Updated November 13, 2024
  • 1 minute to read

    • Welcome your guests and off-site employees with a smoother, more hassle-free experience. Use ServiceNow® Workplace Visitor Management to optimize your front-desk operations and welcome your guests and off-site employees. You can register visitors as well as pre-plan what they will require.

    Workplace Visitor Management overview

    Employee, admin, and reception staff can use the Workplace Visitor Management application for different purposes.

    Workplace Visitor Management users

    Table 1. Users
    User Description
    Admin Admins can create visitor policies, create record producers, and integrate the Workplace Visitor Management application with Workplace Services Kiosk.
    Employee Employees can register external visitors and off-site company colleagues for a visit. They can specify their visit dates, their parking, and WiFi requirements. They can co-host visitors with others and specify if a visitor is a VIP. They can also leave a special note to receptionists to customize their visit.
    Receptionist The reception staff can view, manage, and update visitor registrations. They can also view visitors who are currently checked in, expected visitors, the visitors who are on break, and the visitors who have checked out. Once the visitors are on the premises, the staff can perform the following actions:
    • Check in
    • Break check out
    • Break check in
    • Check out
    • Cancel
    • Print badges
    • Update with no show

    Workplace Visitor Management benefits

    Table 2. Workplace Visitor Management benefits
    Benefit Feature Users
    Create visitor policies and record producers. Admin
    Integrate Workplace Visitor Management with Workplace Services Kiosk Admin
    Register a guest or an off-site colleague Make a visitor registration Employee, Receptionist
    Manage or update visitor registrations Manage visitor registrations Admin, Receptionist

    What to explore next

    To learn more about configuring and using , see: