Health and Safety Testing

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 4 minutes to read
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    Summary of Health and Safety Testing Employee Service Management

    The ServiceNow® Health and Safety Testing application simplifies the process of health testing to help organizations manage the risks associated with infectious diseases in the workplace. It enables users to either request testing or opt for testing when notified of potential exposure, such as to COVID-19. Users can specify their testing preferences, while administrators can coordinate testing schedules and availability.

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    Key Features

    • Health Testing Requests: Users can request tests and provide preferences for test type, date, and location.
    • Result Submission: After testing, users can submit results to meet health and safety requirements for returning to work.
    • Integration with Safe Workplace Suite: Works alongside other applications like Employee Readiness Surveys, Employee Health Screening, and Contact Tracing for comprehensive workplace safety management.
    • Installation Guidelines: Clear instructions for installation in both commercial and federal environments are provided, ensuring ease of deployment.

    Key Outcomes

    By utilizing the Health and Safety Testing application, organizations can effectively reduce the spread of infectious diseases, ensure compliance with health regulations, and prepare their workforce for safe workplace re-entry. The dashboard feature provides valuable insights into health testing trends and results, aiding in informed decision-making.

    Streamline the user health testing process to help organizations reduce the spread of infectious diseases in the workplace.

    Request, schedule, and report testing with the Health and Safety Testing application.

    The ServiceNow® Health and Safety Testing application streamlines the user health testing process to identify affected users and help reduce the spread of infectious diseases in the workplace. It provides organizations, where they are legally required or permitted to use them, with two options: request that users get tested or allow users to request optional health testing upon being notified of potential exposure to an infectious disease, such as COVID-19. Users can submit health testing preferences such as test type and preferred testing date and location. Administrators can use the employee request forms to coordinate testing availability and scheduling. After health testing is complete, users can use Health and Safety Testing to provide a test result to satisfy the organization’s health and safety requirement, clearing the user for a safe return to the workplace.

    Use with other Safe Workplace suite applications

    Health and Safety Testing is part of a suite of ServiceNow® Safe Workplace suite applications. Use it with these other applications to help your organization prepare its workforce and workplaces to resume operations after emergencies and pandemics like COVID-19.
    • With the Employee Readiness Surveys application, evaluate the readiness of your users to return to the workplace by asking them to fill in a survey.
    • Before users re-enter workspaces, use the Employee Health Screening application to screen users and ensure compliance with your entry requirements, such as a temperature check and PPE.
    • With the Explore Workplace Core application, prepare for the return of users by configuring and maintaining clean and socially distanced workspaces for them to use.
    • You can manage the inventory of safety equipment for your workforce with the Workplace Personal Protective Equipment Inventory Management application.
    • With the Contact Tracing application, evaluate the readiness of your users to return to the workplace by using data such as badge scans, Wi-Fi access logs, and daily contact logs to help identify potential user interactions.

    All Safe Workplace suite applications are available in the ServiceNow Store.

    Safe Workplace suite for federal customers

    Federal customers using IL4 or FedRAMP environments will see the Safe Workplace suite applications ready and available to install on their nonproduction instances without having to make any special requests. Licenses are required to use Safe Workplace suite applications on production instances. Customers are responsible for configuring the apps to meet U.S. federal regulations and guidelines.

    Table 1. Installation instructions for self-hosted and federal environments
    Type Instructions

    Commercial on-premise

    Visit the ServiceNow® Store to download and install the application.

    Federal hosted

    See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.

    Federal on-premise

    If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team.

    See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.

    On-premise

    See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.