Care Team Mobile

Australia Healthcare and Life Sciences
Release
australia
ft:locale
en-US
ft:publication_title
Australia Healthcare and Life Sciences
ft:clusterId
hcls
bundleId
hcls
workflow
Customer and Industry
  • Healthcare and Life Sciences
  • Healthcare and Life Sciences Service Management
  • Healthcare and Life Sciences Service Management Core
  • Explore
  • Configure
  • Install
  • Assign roles
  • Setting up healthcare locations and healthcare organizations
  • Create a healthcare organization
  • Create a healthcare location
  • Associate healthcare locations with healthcare organizations
  • Data model
  • Data model example
  • Configure document templates
  • Configure document auto-generation
  • Approve restricted caller access privileges
  • Configure programs and program services
  • Configure a program service
  • Configure a program
  • Configure dosage specifications
  • Dosage concepts
  • Configure medication product dosage
  • Configure dosage characteristic
  • Configure dosage field mappings
  • Specify a to-do item for patients
  • Add a to-dos menu item to Service Portal
  • Determining the consent management process for patients
  • Configure a privacy policy for managing patient consent
  • Configuring the Patient Portal
  • Configure privacy policy settings
  • Configure the self-registration feature
  • Configure the knowledge base for articles
  • Configure the widgets
  • Set up the self-registration process
  • Set up personal information submission process
  • Configure virtual agent
  • Configure email notifications
  • Configure Redox as a source system for custom integration
  • Set up B2B2C
  • Install the Customer Data Models
  • Add account consumers
  • Assign the case viewer role for contacts
  • Extend the healthcare case table
  • Create a record producer
  • Add a record producer to CSM Portal
  • Set up your Healthcare Workspace
  • Configure patient information
  • Display patient information on a healthcare case
  • Extend the healthcare case table
  • Configure interactions for healthcare case types
  • Create ACL rules for accessing healthcare cases
  • Manage healthcare requests in Workspace
  • View the landing page for healthcare-related cases
  • Respond to healthcare requests
  • Associate a patient record with an interaction
  • Create a patient record
  • View patient information
  • Case summarization using Now Assist
  • Use the Patient Portal
  • Register as a patient
  • Enter key personal information
  • Reference
  • Components installed
  • Data model tables
  • Allergy intolerance table
  • Appointment table
  • Appointment participant table
  • Attribute table
  • Book appointment table
  • Claim diagnosis table
  • Claim header table
  • Claim line table
  • Condition table
  • Dosage definition table
  • Dosage specification table
  • Dosage variable table
  • Encounter table
  • Enrolled Program table
  • Enrolled Program Service table
  • Healthcare case table
  • Healthcare code set table
  • Healthcare location table
  • Healthcare organization table
  • Healthcare Task table
  • Immunization table
  • Medication table
  • Medication Prescription table
  • Medical device install base item table
  • Member plan table
  • Observation table
  • Patient table
  • Patient identifier table
  • Policy table
  • Policy consent table
  • Practitioner table
  • Practitioner location table
  • Practitioner location specialty table
  • Practitioner specialty table
  • Pre-authorization diagnosis table
  • Pre-authorization item table
  • Pre-authorization request table
  • Procedure table
  • Program table
  • Program relationship table
  • Program service table
  • Source system table
  • Update insurance information table
  • Patient Portal widget library
  • Appointment reminder card widget
  • COVID-19 status widget
  • Faq widget
  • Household widget
  • News and Articles widget
  • Open requests widget
  • Pending to-dos widget
  • Vaccinations widget
  • Healthcare organization form
  • Medication Prescription form
  • Policy form
  • Pre-authorization request form
  • Properties
  • Domain separation
  • Cryptographic modules
  • Encryption options
  • Healthcare and Life Sciences Service Management glossary
  • EMR Help
  • Explore
  • IT service request workflow scenario
  • Configure
  • Install
  • Data model
  • Configure the data table
  • Configure request definitions for EMR systems
  • Configure request parameters for EMR systems
  • Assign roles for EMR Help users
  • Configure healthcare case types
  • Create a custom case type
  • Set up the record producer
  • Set up the request definition
  • Set up the healthcare record page
  • Configure digest token authentication
  • Configure iFrame support in ServiceNow
  • Configure the EMR session info contextual sidebar
  • Configuring the EMR Help service portal
  • IT service request fulfillment
  • Customize the EMR system URL and API task parameters
  • Create requests within your EMR system
  • Submit IT service requests
  • Create healthcare cases
  • Virtual Agent in EMR Help
  • Resolve EMR Help requests
  • View and resolve IT service requests
  • View and resolve healthcare cases
  • Resolve a case using Workspace
  • Reference
  • Encryption options
  • Components installed
  • Data model tables
  • Remote request definition table
  • Remote request parameter table
  • Remote request data table
  • EMR Request Data table
  • Request configuration mapping table
  • Domain separation
  • Patient Support Services
  • Explore
  • Workflow scenario
  • Configure
  • Install
  • Assign roles
  • Data model
  • Approve restricted caller access privileges
  • Configuring the enrollment request form
  • Configure the submission flow of the enrollment request form
  • Determine training permissions
  • Configure appointment booking setting
  • Configuring a program for Patient Support Services
  • Configure a checklist for Patient Support Services
  • Set up document auto-generation
  • Add a to-do menu to portal
  • Configuring playbooks
  • Configuring email notifications
  • Determine additional user profiles
  • Set up enrollment creation process
  • Create enrollment cases
  • Manage enrollment requests
  • View the landing page
  • View an enrollment case
  • Life cycle of an enrollment case
  • View patient information
  • Work on an enrollment case
  • View enrollment training tasks
  • View a training task
  • Manage a training task
  • Appointment booking workflow
  • Complete to-do items
  • Book appointments
  • Reference
  • Components installed
  • Domain separation
  • ATF (Automated Test Framework) tests
  • Pre-Visit Management
  • Explore
  • Pre-Visit Management - Workflow scenario
  • Configure
  • Install
  • Assign roles
  • Approve restricted caller access privileges
  • Determine procedure booking task
  • Send the procedure consent form
  • Specifying to-do items
  • Auto-generation of documents
  • Add to-dos to Patient Portal
  • Configuring playbooks for Pre-Visit Management
  • Configuring the Pre-Visit Management email notifications
  • Determining additional user profiles in Pre-Visit Management
  • Set up procedure request process
  • Create procedure
  • Manage procedure requests
  • View procedure request cases
  • View a procedure request case in Workspace
  • View patient information
  • Working on a procedure request case in Workspace
  • Managing appointment bookings for procedure requests
  • Complete to-do items
  • Reference
  • Components installed
  • Pre-Visit Management properties
  • Domain separation
  • Vaccine Administration Management
  • Explore
  • Configure
  • Install
  • Create vaccine models
  • Create vaccine consumable assets
  • Create vaccination programs
  • Configure vaccination program eligibility criteria
  • Configure advanced appointment scheduling for a center
  • Advanced appointment scheduling configuration guidance
  • Configure inventory-based scheduling for a center
  • Configure vaccine appointment scheduling
  • Multi-vaccine appointment bookings configuration
  • Book appointments for subsequent doses
  • Privacy policy settings
  • Customize vaccination notification emails
  • Mass book vaccine appointments
  • Cancel appointments in a given date range
  • Configure the patient portal
  • Vaccine personal information
  • Preferred vaccination method
  • Appointment scheduling
  • Turn off automatic email notifications for mass booking
  • Appointment reminders and questionnaires
  • Retry booking for skipped appointment records
  • Encrypt search fields to appear in search assist
  • Manage high number of concurrent bookings
  • Manage concurrent vaccine events
  • Configure portal questionnaire text
  • Configure VAM property to enable scoped caching
  • Use Vaccine Administration Management
  • Register for a vaccination program using Patient Portal
  • Manage vaccination appointments using Clinician Portal
  • Vaccine Administration Management dashboard
  • Manage user appointments as a clinician or a vaccine agent
  • Search user records
  • Create consumer users
  • Search existing appointments
  • Schedule an appointment
  • Cancel existing appointments
  • Reschedule existing appointments
  • Reference
  • Encryption options
  • Virtual Agent conversations
  • System properties
  • Components installed
  • Data model
  • Domain separation
  • Integration
  • Redox Inbound Integration
  • Explore
  • Configure
  • Install
  • Link your instance
  • Set up a healthcare system as source
  • Create a user
  • Assign roles
  • Configure credentials to send requests
  • Exchange real-time healthcare data
  • Reference
  • Supported data models and event types
  • Clinical Device Management
  • Healthcare Operations
  • Healthcare Operations Core
  • Explore
  • Healthcare Operations Case
  • Configure
  • Install
  • Setting up roles and responsibilities
  • Assign roles
  • Assign responsibilities
  • Create a group for team members
  • Create a group for team managers
  • Setting up healthcare locations and healthcare organizations
  • Create a healthcare organization
  • Create a healthcare location
  • Associate healthcare locations with healthcare organizations
  • Create healthcare providers
  • Create healthcare departments
  • Create organizational teams
  • Organizing your healthcare organizations
  • Organizing your healthcare locations
  • Add or remove members
  • Configure properties to edit members
  • Associate assignment groups
  • Configure the abstract case type
  • Add menu items into Care Team Portal
  • Reference
  • Data model
  • Tables installed
  • Components installed
  • Healthcare and Life Sciences Operations glossary
  • Care Team Mobile
  • Explore
  • Care Team Mobile overview
  • Asset Scan in Care Team Mobile
  • Browse locations in Care Team Mobile
  • Knowledge articles in Care Team Mobile
  • Configure Care Team Mobile
  • Activate Care Team Mobile
  • Assign roles for Care Team Mobile users
  • Enable Push Notifications for Care Team Mobile
  • Enable Voice Assistant
  • Assign the launcher to assistants
  • Create support requests using Care Team Mobile
  • Create a support request in Care Team Mobile
  • Track a submitted request in Care Team Mobile
  • Cancel a submitted request in Care Team Mobile
  • Scan an asset
  • Browse locations
  • Care Team Portal
  • Explore
  • Care Team Portal
  • Configure
  • Embed Care Team Portal in Epic
  • Configure iFrame embedding for Care Team Portal
  • Enable Multi-Provider SSO for your ServiceNow instance
  • Copy Script Includes to Global Scope
  • In Epic: Build FHIR Authentication
  • Create and Configure Identity Provider
  • In Epic: Configure Epic Hyperspace Integration
  • Capture additional data from Epic
  • Navigate
  • Navigate the Care Team Portal
  • Track requests
  • Manage your teams
  • View your teams
  • Add a team member
  • Remove a member
  • View knowledge articles
  • Create requests
  • Care Team Operations for Biomed
  • Explore
  • Healthcare Biomed case
  • Configure
  • Install
  • Set up work order synchronization
  • Set up assignment groups
  • Setting up roles and responsibilities in Care Team Operations for Biomed
  • Assign roles
  • Assign responsibilities
  • Create biomed support teams
  • Add biomed support members
  • Create a group for all location support agents
  • Create a group for all location managers
  • Modify state decision tables
  • Add custom record producers
  • Create service requests
  • Report a medical device issue
  • Request other biomed service
  • Fulfill service requests
  • Reference
  • Data model
  • Biomed case table
  • Components installed
  • Care Team Operations for Environmental Services
  • Explore
  • Healthcare EVS case
  • Configure
  • Install
  • Set up work order synchronization
  • Set up assignment groups
  • Setting up roles and responsibilities in Care Team Operations for Environmental Services
  • Assign roles
  • Assign responsibilities
  • Create EVS support teams
  • Add EVS support members
  • Create a group for location support agents
  • Create a group for location managers
  • Modify state decision tables
  • Add custom record producers
  • Create service requests
  • Request EVS support using Care Team Portal
  • Fulfill support requests
  • Reference
  • Tables installed
  • Components installed
  • Service Catalog installed
  • Care Team Operations for Facilities
  • Explore
  • Healthcare Facilities case
  • Configure
  • Install
  • Set up work order synchronization
  • Set up assignment groups
  • Setting up roles and responsibilities in Care Team Operations for Facilities
  • Set up roles
  • Assign responsibilities
  • Create facilities support teams
  • Add facilities support members
  • Create a group for location support agents
  • Create a group for location managers
  • Modify state decision tables
  • Add custom record producers
  • Create service requests
  • Request facilities support using Care Team Portal
  • Fulfill support requests
  • Reference
  • Components installed
  • Tables installed
  • Service Catalog installed
  • Care Team Operations for Healthcare IT
  • Explore
  • Healthcare IT case overview
  • Configure
  • Install
  • Setting up roles and responsibilities in Care Team Operations for Healthcare IT
  • Assign roles
  • Assign responsibilities
  • Create healthcare IT support teams
  • Add members to your support team
  • Create a group for all location support agents
  • Create a group for all location managers
  • Set up assignment groups
  • Modify state decision tables
  • Add custom record producers
  • Create service requests
  • Report an EMR issue
  • Request other IT service
  • Fulfill service requests
  • Reference
  • Data model
  • Healthcare IT case table
  • Components installed
  • Care Team Work Management
  • Explore
  • Operational rounding playbook in Care Team Work Management
  • Care team cases and tasks
  • Healthcare orchestration cases and tasks
  • Example - Task plans for care teams
  • Smart assessments
  • Configure
  • Activate
  • Setting up roles and responsibilities
  • Assign roles to care teams
  • Assign operational leader roles
  • Assign responsibilities
  • Create a group for Care Team Agents
  • Create a group for Care Team Agent Managers
  • Create a group for operational leaders
  • Setting up healthcare locations and healthcare organizations
  • Create a healthcare organization
  • Create a healthcare location
  • Associate healthcare locations with healthcare organizations
  • Create healthcare providers
  • Create healthcare departments
  • Create organizational teams
  • Organizing your healthcare organizations
  • Organizing your healthcare locations
  • Create assignment groups
  • Add or remove members
  • Configure properties to edit members
  • Understand task plan templates
  • Operational Rounding playbook
  • Create an Operational rounding task plan
  • Plan details stage
  • Orchestration case stage
  • Orchestration task stage
  • Care team case stage
  • Care team task stage
  • Assigned organizations stage
  • Schedule stage
  • Plan summary stage
  • Track care team task plans
  • Fulfill task plans
  • Fulfill healthcare orchestration cases and tasks
  • Fulfill care team case and tasks
  • Reference
  • Roles
  • Tables
  • Data model
  • Now Assist for Care Team Operations
  • Explore
  • Configure
  • Install
  • Activate Now Assist in Virtual Agent
  • Activate AI assistant
  • Enable Request care team assistance agentic workflow
  • Enable AI Search
  • Enable the Now Assist icon in mobile
  • Promote Now Assist in Virtual Agent
  • Activate the Care Team Operations Case Creation Voice AI Agent
  • Enable Voice Assistant
  • Assign the launcher to assistants
  • Configure Care Team Operations Case Creation Voice AI agent triggers
  • Manage domain intelligence for AI agents
  • Using Agentic AI in Now Assist for Care Team Operations
  • Request care team assistance agentic workflow
  • Care Team Operations Case Creation Voice AI agent

Care Team Mobile

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Care Team Mobile enables care teams to create and view shared support requests for IT, Biomed, Facilities, and Environmental Services departments while on the go.

    Get started

    ExploreLearn about how care teams use Care Team Mobile to create and track support requests.

    ConfigureActivate and set up your application.

    RequestCreate and track support requests for supporting departments.
    Back to home page