Exploring Care Team Mobile
Summarize
Summary of Exploring Care Team Mobile
Care Team Mobile is a ServiceNow application designed to help healthcare staff efficiently report and track operational support requests directly from their mobile devices. It streamlines communication between care team members and support departments, minimizing time spent on administrative tasks and maximizing patient care focus.
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The app supports secure access on both hospital-issued and personal devices and integrates with Healthcare Operations Core and several Care Team Operations plugins, including Healthcare IT, Biomed, Facilities, and Environmental Services.
Key Features
- Support Request Creation: Care team members like nurses, nurse assistants, and unit secretaries can create and track support requests for ancillary departments right from their smartphones or tablets.
- Asset Tag Scanning: Users can scan medical equipment asset tags to quickly view detailed asset records, including history, status, and related requests.
- Location Browsing: The app allows browsing of healthcare locations such as patient rooms or supply closets to create location-specific support requests, streamlining workflows for issues like sanitation or repairs.
- Secure Mobile Access: Integration with identity management solutions ensures secure authentication and access on diverse mobile devices.
Typical Users
- Registered Nurses: Coordinate patient care and create support requests for ancillary services.
- Nurse Assistants: Assist with patient care and use the app to report operational issues.
- Unit Secretaries: Provide administrative support and manage communication by creating and tracking support requests.
Workflow
Care Team Mobile is installed by administrators on relevant mobile devices alongside Care Team Operations applications. For example, a nurse can report a linen change request for a patient room via the app. The Environmental Services team receives and fulfills the request, updating its status through FSM Mobile or Configurable Workspace. The nurse is then notified and can confirm completion.
Benefits
- Improved Efficiency: Enables timely creation and tracking of support requests directly from mobile devices, reducing delays in operational issue resolution.
- Enhanced Asset Management: Quick access to asset information helps in making informed decisions and managing medical equipment effectively.
- Location-Specific Support: Facilitates accurate issue reporting tied to specific healthcare locations, enabling faster, targeted response.
Next Steps
To maximize the value of Care Team Mobile, customers should explore configuration and usage guides, including how to set up the app and create support requests effectively.
Discover how to use the Care Team Mobile application to create requests for care team support departments from the convenience of your mobile device.
Care Team Mobile overview
The Care Team Mobile application is designed to streamline the reporting and tracking of operational issues for care team members. Care Team Mobile enhances efficiency by enabling care team members to report and track the status of any case directly from their smart phones or tablets. This application saves time on operational work management that they can then redirect to patient care.
- Asset tag scanning enables you to scan tags on medical equipment and be redirected to the asset's record, where they can view its history, status, and associated requests.
- Browse locations to view healthcare location information and create support requests for specific locations as needed.
- Secure mobile access through identity management solutions supports both hospital-provided and personal devices.
Care Team Mobile requires Healthcare Operations Core and can be used with the following Care Team Operations plugins:
- Care Team Operations for Healthcare IT
- Care Team Operations for Biomed
- Care Team Operations for Facilities
- Care Team Operations for Environmental Services
Care Team Mobile users
| User | Description |
|---|---|
| Registered Nurse | Registered nurses are responsible for providing and coordinating patient care, administering medications and treatments, and collaborating with other healthcare professionals to develop and implement care plans. They use Care Team Mobile to create and track support requests for ancillary departments. |
| Nurse assistant | Nurse assistants provide basic care to patients in healthcare facilities, assisting with daily living, monitoring patient health, and providing vital support to nurses and medical staff. They use Care Team Mobile to create and track support requests for ancillary departments. |
| Unit Secretary | Unit secretaries provide administrative support to nursing units and facilitate communication between staff, patients, and families while maintaining patient records. They use Care Team Mobile to create and track support requests for ancillary departments. |
Care Team Mobile workflow
- An administrator installs Care Team Mobile on the care team's mobile devices alongside all relevant Care Team Operations applications.
- A nurse notices that a room needs a linen change and creates a request for the Environmental Services department using Care Team Mobile with the Care Team for Environmental Services plugin installed.
- A support agent from the Environmental Services department receives the request and proceeds to change the linens in the room. The support agent then marks the request as Complete using FSM Mobile or CSM/FSM Configurable Workspace.
- The nurse who created the request receives an alert that the linen change request was fulfilled and then accepts the solution.
Care Team Mobile benefits
| Benefit | Feature | Users |
|---|---|---|
| Create support requests based on installed Healthcare Operations case types directly from your mobile device. | Create support requests using Care Team Mobile | Nurse, Nurse Assistant, Unit Secretary |
| Scan tags on medical equipment and be redirected to the asset's record, where you can view its history, status, and associated cases. | Asset Scan in Care Team Mobile | Nurse, Nurse Assistant, Unit Secretary |
| View requests for specific locations, such as patient rooms or supply closets, and access relevant details and preconfigured workflows for reporting issues like sanitation requests or facility repairs. | Browse locations in Care Team Mobile | Nurse, Nurse Assistant, Unit Secretary |