Enable AI Search in Engagement Messenger for unauthenticated users

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Enable the AI Search experience in Engagement Messenger so unauthenticated users can see the most relevant set of search results.

    Vorbereitungen

    You must configure AI Search for the Engagement Messenger before enabling AI Search for an unauthenticated user. For more information, see Search feature configuration.

    Role required: admin

    Warum und wann dieser Vorgang ausgeführt wird

    As an admin, you must enable the EC AI Homepage Search, Typeahead Search, and AI Search Assist widgets in Engagement Messenger to enable the AI Search capability for unauthenticated users.

    Prozedur

    1. Navigate to Service Portal > Widgets.
    2. Search for and open the EC AI Homepage Search widget.
    3. Select the Public check box.
    4. Select Update.

    Nächste Maßnahme

    Enable the Typeahead Search and AI Search Assist widgets. For information, see Enable AI search in the Customer and Consumer Service Portals for unauthenticated users.