Chat anonymously with an agent from the Consumer Service Portal

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Users that are not logged in can chat anonymously with an agent from the Consumer Service Portal to resolve issues more quickly.

    Vorbereitungen

    Role required: none

    Prozedur

    1. Click the Chat icon ( Chat icon.) in the Consumer Service Portal to start a conversation.
    2. Fill in the information and click Submit.
      A virtual agent or a customer service agent responds.
    3. Wahlweise: To talk to a person instead of a virtual agent, click Connect Support icon. and then Contact Support.
    4. When you are finished with the chat, click End Conversation.