Enable AI search in the Customer and Consumer Service Portals for unauthenticated users

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • An administrator activates the AI search widgets so that guest users logging in to the Customer and Consumer Service Portals can use the AI search feature.

    Vorbereitungen

    Role required: sp_admin

    You must configure AI Search for the Customer and Consumer Service Portals. For more information, see Enable and configure AI Search in Service Portal.

    Prozedur

    1. Navigate to All > Service Portal > Widgets.
    2. Search for Typeahead Search.
    3. Click Typeahead Search.
    4. Select the Public check box.
    5. Click Update.
    6. Repeat the steps for the AI Search Assist widget.