View the number of portal bot-based sessions

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Ensure customers are not incorrectly billed by viewing the number of bot-based sessions. CSM portal usage sessions are billable to customers but sometimes customers are unnecessarily charged for sessions generated due to bots, crawlers, and DDOS attacks.

    Vorbereitungen

    Role required: usage_admin

    Warum und wann dieser Vorgang ausgeführt wird

    For all new portals you create, bot sessions are captured in the Service Portal Bot Sessions [ua_sp_bot_session] table and all session types are captured in the Service Portal Usage [ua_sp_usage] table.

    Prozedur

    1. Navigate to All > Reports > View/Run.
    2. Enter customer portal usage in the Search field.
    3. Select the Customer Portal Usage report from the drop-down list.
      The report shows the session count for all sessions and a separate count of sessions generated due to bots, crawlers, and DDoS attacks.