Enable Recommended Actions for an email interaction

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Help the agent to find relevant resources based on the context of an email by enabling recommended actions.

    Vorbereitungen

    Role required: admin

    Warum und wann dieser Vorgang ausgeführt wird

    For more information, see Configuring Recommended Actions.

    Prozedur

    1. Navigate to All > Recommended Actions  > Contexts.
    2. Select  CSM Interaction context.
    3. Set the Active column as true.