Cancel an appointment with Conversational Appointment Booking

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • As a customer or consumer, cancel an appointment from the Virtual Agent chat window on the service portal.

    Vorbereitungen

    Role required: customer, consumer

    Prozedur

    1. Navigate to the Customer Service Portal or Consumer Service Portal home page by adding the suffix /csm or /csp to your instance URL.
      For example: https://yourportalurl.com/csm
    2. Click the chat icon (Chat icon.).
    3. In the chat window, enter cancel appointment.
      The Virtual Agent shows the available appointments.
      Abbildung : 1. Cancelling an appointment
      Virtual Agent chat window with appointment cancellation details.
    4. Confirm the cancellation.

    Ergebnisse

    The appointment is canceled.