Create installed products

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Create an installed product to create an association between sold products and install base items. Installed products provide information on the instances that a sold product is deployed on.

    Vorbereitungen

    Role required: sn_customerservice_manager or admin

    Ensure that the Customer Service Install Base Management plugin (com.snc.install_base) is installed.

    Prozedur

    1. Navigate to All > Customer Service > Products > Installed Products.
    2. Click New.
    3. Fill out the fields on the form.
      Tabelle : 1. Installed Product form
      Field Description
      Install Base Item Instance the sold item is deployed on.
      Sold Product Sold product deployed to the customer.
    4. Click Submit.