Navex EthicsPoint Spoke

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • The Navex EthicsPoint spoke enables you to pull employee relation cases from a Navex EthicsPoint instance into a ServiceNow instance.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Spoke version

    Navex EthicsPoint spoke v1.0.1 is the latest version.

    Spoke dependencies

    If you’re having trouble installing the app, ensure that these dependent plugins are installed:

    • Complex Object (com.glide.cobject)
    • ServiceNow IntegrationHub Runtime (com.glide.hub.integration.runtime)
    • ServiceNow Flow Designer - Dynamic Inputs (com.glide.hub.dynamic_inputs)
    • ServiceNow IntegrationHub Action Step - REST (com.glide.hub.action_step.rest)
    • ServiceNow IntegrationHub Action Template - Data Stream (com.glide.hub.action_type.datastream)
    • ServiceNow IntegrationHub Action Step - JSON Parser [com.glide.hub.action_step.jsonparser]
    • IntegrationHub Standard Spokes [com.glide.hub.action_step.xmlparser]
    Note:
    Some of these plugins are licensable features and require an appropriate license if used outside the spoke implementation. For information on licenses, contact your account manager.

    Spoke actions

    The Navex EthicsPoint spoke provides actions to automate tasks when events occur in the ServiceNow instance.

    Category Action Description
    Attachment Management Look up Case File - Attachment File Retrieves the case file attachment.
    Look up Case Text File Retrieves the case text file.
    Case Management Add Child Note Adds a child note to the specified case.
    Add Participant Adds a participant to the specified case.
    Look up Full Case Retrieves the full case for the specified case ID.
    Look up Participant Retrieves the participant for the specified ID.
    Look up Query Case Stream Retrieves the query case stream for the case.
    Update Case Updates the case for the specified case ID.
    Update Participant Updates the participant for the specified case.

    Connection and credential alias requirements

    Integration Hub uses aliases to manage connection and credential information. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection. For more information, see Connections and Credentials.

    For information about setting up the spoke, see Set up Navex EthicsPoint spoke spoke.