Using tags

  • Release version: Yokohama
  • Updated April 4, 2025
  • 2 minutes to read

    • Use tags to filter records and view tagged documents. Remove a tag when it is no longer useful.

    Note:
    Conditions that use the Tags field are not supported in reports or data visualizations based on database views.

    Filter records by tag

    You can filter records on a table by tags you have access to.

    Before you begin

    Role required: none

    Procedure

    Filter records by tag in any of the following ways.
    OptionDescription
    Filter from the form view

    Select the more options icon (More options icon.), and then select the tag in the menu that opens. A new tab or window opens and displays a list of records that contain the tag.
    Filter from the list view using the Tags column With the Tags column visible, select the tag name. Selecting two or more tags filters the tags together with the AND operator and shows records containing all the selected tags.
    Filter from the list view using the list filter Select the show/hide filter icon (Show or hide a filter.), select Tags from the field list and enter the tag name.

    View tagged documents

    The Tagged Documents page displays recently viewed documents or user-tagged documents in the content frame.

    Before you begin

    Role required: none

    About this task

    An administrator can configure the fields that appear on the tagged document cards by configuring the mobile view of the task, for example, the mobile view of the Incident form. If there isn’t a mobile view available for the page, the record reverts to the default view. For more information, see Create and delete views.

    Procedure

    1. Navigate to All > Self-Service > My Tagged Documents.
    2. Optional: Select Show Global Tags to display global tags.
    3. Perform one of the following actions.
      OptionDescription
      Display most recently viewed documents Select Most Recent in the sidebar.
      Display documents associated with a tag Select the tag name in the sidebar.
      Remove a tag from a record Select the x in the corner of the document preview.
      Open the form for a tagged document Select the title of the document preview.

    Remove a tag from a record

    There are many ways to remove a tag from a record.

    Before you begin

    Role required: none
    Note:
    Anyone with access granted to a tag can add or remove the tag from a record.

    Procedure

    Perform any of the following actions.
    OptionDescription
    Remove a tag from a record in the list view using the Tags column Confirm that the Tags column is visible and select the remove tag icon (x) beside the tag name.
    Remove a tag from one or more records in the list view using the action menu Select the check box for one or more records, then select Actions on selected rows > Remove Tag: > [Tag name].
    Remove a tag from a record in the form view Select the more options icon (More options icon.) in the form header, then select the remove tag icon (x).
    Remove a tag from a record in the Tagged Documents page Select the removed tag icon (x) in the corner of the document preview.
    If a tag is automatically applied to a record based on specific conditions, the tag is automatically removed when those conditions no longer apply. For more information, see Administering tags.