Vendor Success Indicators in Vendor Management Workspace

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read
  • Gain insights into how your vendors are performing in comparison with other vendors in your organization. Using the chi-square test, find out which attributes contribute to the success of your vendors.

    Important:
    You must install the Success Indicators (com.snc.vendor.insights) plugin separately from the ServiceNow Store. For more information, see Activate Vendor Management Workspace.
    You can also see what common characteristics contribute to high performance. Identify gaps that could enhance the performance of your vendors and create improvement initiatives based on these insights. The Vendor Success Indicators application includes the following five modules:
    Module Name Description
    Attributes Identify and set up attributes that may correlate to the success of the vendor performance. Attributes are key data points such as geographical location, or contract costs. For the attributes available by default with your application, see Attributes installed with Vendor Success Indicators.
    Executions Displays the table and filter conditions based on the scheduled job that is run to collect the comparison data.
    Inputs Collects the data derived by the attributes specific to a vendor when the scheduled job is run.
    Results Displays high-performing attributes based on the inputs using Predictive Intelligence.
    Properties Properties to collect comparison data. For detailed information on properties for Vendor Success Indicators, see Properties installed with Vendor Success Indicators.
    As a vendor admin, you can:
    • Configure attributes for vendor success indicators to compare common characteristics against top-performing vendors.
    • Run a scheduled job to collect attribute data and generate results that can be viewed on Vendor Management Workspace.
    As a vendor manager, you can:
    • Understand which attributes were used for comparing the vendors.
    • Analyze how your vendors are ranked against the same attributes as compared with all other vendors in your organization.
    • Get insights into the attributes that contribute to the success of high-performing vendors.