Installed application — Devices page

  • Release version: Yokohama
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Installed Application — Devices Page

    The Devices page in the Installed Application section provides essential data about active and impacted devices, including user login details and application access timestamps. This information is crucial for enhancing security, managing access control, and gaining insights into user behavior and application usage.

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    Key Features

    • Active and Impacted Devices: Lists devices connected to DEX, including the last logged-in user and location, aiding in emergency response and outage management.
    • App Last Accessed: Records the date and time the application was last accessed on the device (only on the Active devices page).
    • Device Filters: Search functionality allows filtering by device name and application version, utilizing data from the dexdevice and dexapplicationversion tables.
    • Alerts: Monitors active alerts for applications on devices (only on the Impacted devices page) with direct access to alert details.
    • Data Refresh Rates: The All Devices table refreshes every 24 hours, while the Active devices list updates every 5 minutes, displaying up to 1000 records.

    Key Outcomes

    Using the Devices page, ServiceNow customers can efficiently track device activity, respond to incidents, and prioritize resource allocation during outages. The detailed user insights and alert information enhance security measures and improve service responsiveness.

    The devices lists capture data regarding the active devices, impacted devices, the last logged-in user, and the last logged-in location, and the date and time when the application was last accessed on the device. This information helps with security and access control, as well as providing insights into user behavior and application usage.

    Table 1. Active and impacted devices
    Field Description
    Name Active or Impacted device that is connected to DEX.
    Last logged-in user Last logged-in user that accessed the device.
    Last logged in location Location of the device that the user most recently used.
    Note:
    The device location is important in an outage or emergency situation when it’s important to be able to locate impacted devices and users to assist. Device location data can be used to identify the extent and severity of the outage, prioritize restoration efforts, and direct resources to the affected areas.
    App last accessed Date and time when the application was last accessed by the device.

    Only Active devices page has this field.

    Note:
    The App last accessed field displays the date and time when the application was last accessed on the device.
    Note:
    • Both device name filter and app version filter are available on installed applications. This allows us to search all the devices listed in the dex_device table.
    • The app versions drop-down allows us to search for all the versions present in the dex_application_version table.
    • The All Devices table lists devices where the app was accessed at least once (for Windows) and have the application installed (for macOS). This data refreshes every 24 hours.
    • There can be multiple records for a device if it has multiple versions of the same application.
    Table 2. Active and impacted devices
    Field Description
    Device Active or Impacted device that is connected to DEX.
    Last logged-in user Last logged-in user that accessed the device.
    Last logged in location Location of the device that the user most recently used.
    Note:
    The device location is important in an outage or emergency situation when it’s important to be able to locate impacted devices and users to assist. Device location data can be used to identify the extent and severity of the outage, prioritize restoration efforts, and direct resources to the affected areas.
    App last accessed Date and time when the application was last accessed by the device.

    Only Active devices page has this field.

    Note:
    The App last accessed field displays the date and time when the application was last accessed on the device.
    Alerts This field represents the number of active alerts for the application on the device.

    Only Impacted devices page has this field.

    Note:
    Select the alert count column to access the device alerts page.
    Note:
    • The Active devices list displays the Agent Client Collector (ACC) installed on their devices.
    • By default, sorting is available only on the Impacted devices page and displays all devices on with ACC is installed for the latest 1000 records.
    • The list displays active devices and refreshes every 5 minutes, a maximum of 1000 devices are listed. If no new data is available, the last available data is displayed.

    Selecting the user name takes you to the details page of that user. For detailed information on a user and associated applications, see Device details.