Configuring DEX for Microsoft 365

  • Release version: Yokohama
  • Updated July 31, 2025
  • 1 minute to read

    • DEX for Microsoft 365 gets installed automatically when you install Digital End-User Experience.

    Configuration overview

    1. Integrate the ServiceNow instance and Microsoft Azure by creating a custom application in Microsoft Azure portal to authenticate ServiceNow requests. To enable call quality monitoring for Microsoft Teams, do the following:
    2. Enable application monitoring

      Enable application monitoring to gain insights into call quality metrics and diagnose issues to enhance performance.