Create an ITSM Predictive Intelligence Workbench user group

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Create an ITSM Predictive Intelligence Workbench user group and add users or roles to the group to receive email notifications when the use case model training and testing phase is complete.

    Before you begin

    Role required: admin

    About this task

    Important:

    Starting with the yokohama release, the ITSM Predictive Intelligence Workbench will reach its end of life (EOL) as part of its deprecation process. It will be completely deprecated and no longer deployed, enhanced, or supported from the yokohama release. To get the latest experience for this functionality, you must install the Task Intelligence for ITSM application (com.snc.itsm_ml_task) plugin. For more information, see Task Intelligence for ITSM

    For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    Create an ITSM Predictive Intelligence Workbench user group and add either users or roles to the group so that email notifications are sent to alert users throughout the use case model training and testing phases.
    Users can receive notifications for the following Predictive Intelligence Workbench events:
    • Use case training is successful
    • Batch testing is complete
    • Use case training has failed

    Procedure

    To create an ITSM Predictive Intelligence Workbench user group and add users, refer to Create a user group.
    For more information about the email notifications provided with this application, refer to ITSM Predictive Intelligence Workbench notifications.