DevOps System Health dashboard
Summarize
Summary of DevOps System Health dashboard
The DevOps System Health dashboard provides DevOps administrators with a comprehensive view of the health, connectivity, and event processing trends within their DevOps environment. It is designed for users with thesndevops.adminrole and is available from DevOps data model version 1.33 onward. This dashboard helps monitor integration statuses and inbound event metrics, enabling proactive management of system health.
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Key Features
- Event Monitoring: Visual reports display counts and trends of DevOps events, including total events, events by state, by tool, retry counts, processed counts, error counts, and waiting counts over daily and weekly periods.
- Interactive Charts: Enables analysis of system health and inbound event processing data via pie charts and line trends. Note that the data is not real-time and drill-down into individual KPI records is not supported.
- Tool Connectivity Status: Displays connectivity status of all integrated tools with hourly connection attempts logged. Historical connection details are accessible via the related list on the tools page.
- Email Notifications: A base system DevOps Report group receives weekly email summaries of system health performance indicators, comparing current data to the previous week. Administrators can configure the notification schedule and manage recipient users via the DevOps Report user group.
Practical Use for ServiceNow Customers
This dashboard enables DevOps administrators to quickly identify integration issues, monitor event processing health, and review tool connectivity trends, facilitating timely interventions. By receiving automated weekly email reports, teams stay informed of system performance changes without manual monitoring. Configuration options for notification schedules and recipients improve communication efficiency within DevOps teams.
To access the dashboard and reports, navigate within the DevOps Change Workspace under Administration > System health. Ensure users are assigned the necessary sndevops.admin role and added to the DevOps Report user group to receive email notifications. Adjust scheduled jobs and notification settings in the System Scheduler and System Notification modules as needed.
The System Health dashboard lets the DevOps administrator view the overall health of integrations, connectivity status, as well as view trends of inbound event processing data.
- Scores aren’t real-time. For example, if the chart displays that two events are in the waiting state, the events could have already moved to the completed state.
- Because the scores are fetched from formula indicators, you can’t drill down to the records in the KPI page.
Events
From the DevOps Change Workspace, navigate to .
| Report | Type | Description |
|---|---|---|
| Event count | Count trend | Daily trending total count of DevOps events. The report displays the percentage and count, which is the last 7 running sum. Total count includes events from [sn_devops_inbound_event], [sn_devops_event], and the [sn_devops_processed_event] tables. |
| Events by state | Pie chart | Total count DevOps events distributed by current state. |
| Events by tool | Pie chart | Total count of DevOps events, distributed by tool. |
| Retry count | Count trend | Daily trend of the count of total retried DevOps. The report displays the percentage and count variance in the last 24 hours. |
| Processed count | Count trend | Daily trend of the total count of processed DevOps events. The report displays the percentage and count variance in the last 24 hours. |
| Error count | Count trend | Daily trend of the total count of DevOps events in error state. The report displays the percentage and count variance in the last 24 hours. |
| Waiting count | Count trend | Daily trend of the total count of DevOps events in waiting state. The report displays the percentage and count variance in the last 24 hours. |
| Event trend | Line trend | Total trending count of DevOps events. The report displays the percentage and count variance in the last 24 hours. |
| Processing duration | Line trend | Processing duration of events (in seconds) measured daily. |
Tool connectivity
The Tool connectivity status report displays the connectivity status with details of all the integrated tools. The tool connectivity table displays the connection status for each connected tool. A background job tries to connect to the tools every hour and maintains the connection history. You can view the historical details under a new related list on the tools page.
To see the report, from the DevOps Change Workspace, navigate to .
System health email notifications
- Add users with DevOps Admin (sn_devops.admin) role to the DevOps Report user group.
- You need to remove a user from the group to unsubscribe the user from receiving notifications.
To configure the frequency in which the base system email notification is sent out. Navigate to and select the Configure Job Notification related link, and make the schedule changes.
If you want to modify the users who receive the email notification, modify the user group specified in the Groups field of the Who will receive section. Navigate to . For more information, see Add a user to a group.
Use the Preview Notification option to check your notification.
For example, you can see which users will or will not receive the notification, along with what instance details and period for which the notification is sent.