External Content Integration Sources

  • Release version: Yokohama
  • Updated January 30, 2025
  • 3 minutes to read
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    Summary of External Content Integration Sources

    ServiceNow’s Coaching With Learning module supports integration with third-party learning management systems (LMS) such as Cornerstone OnDemand, Pluralsight, Udemy, and ServiceNow University. These integrations are facilitated through predefined source records in the Enterprise Service Management Integrations Framework, enabling seamless synchronization of learning content, user data, and user activity between external LMS platforms and ServiceNow.

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    Key Features

    • Predefined Integration Source Records: For each supported LMS, a source record is automatically created containing essential properties and integration services to manage data exchange.
    • Configurable Properties: Key properties include:
      • pagesize: Controls the number of records retrieved per API call.
      • fullpull: Determines whether to pull all active users and courses (True) or only modified/updated data (False).
      • pulloffsethours: Defines the time window for incremental data pulls after the last successful synchronization.
      • urlprefix (Cornerstone only): Used for deep linking learning objects during runtime.
    • Integration Services: Each LMS integration provides specific services to:
      • Pull learning courses into ServiceNow.
      • Pull user activity and progress details.
      • Synchronize users based on email IDs (with customization options for Cornerstone).
      • Assign courses to users (Cornerstone only).

    Practical Application for ServiceNow Customers

    By leveraging these integration sources, customers can efficiently aggregate learning content and user progress from multiple LMS platforms into ServiceNow, enabling unified learning management and reporting. The automatic creation of source records reduces setup complexity, while configurable properties allow flexible synchronization schedules and data volumes tailored to organizational needs. Integration services facilitate accurate user mapping and course assignments, ensuring that learning activities are reflected consistently within ServiceNow’s platform.

    When you integrate Coaching With Learning with third-party learning management systems, the source record for Cornerstone OnDemand, Pluralsight, Udemy, and ServiceNow University applications are automatically created in the Enterprise Service Management Integrations Framework. These source records contain a predefined set of properties and integration services.

    Table 1. Integration source record for Cornerstone Ondemand
    Field Description
    Name Name of the record in Enterprise Service Management Integrations Framework: Cornerstone.
    Properties Set of properties that are predefined for Cornerstone OnDemand application.
    • page_size: Number of records that are pulled through an API call from Cornerstone OnDemand application.
    • full_pull: When set to True, all the active users and learning courses from the Cornerstone OnDemand system are pulled into the ServiceNow instance.

      When set to False, modified users, modified transcripts, and updated courses are pulled from the Cornerstone OnDemand system into the ServiceNow instance.

    • url_prefix: Deep link prefix to pull learning objects from Cornerstone OnDemand system during run time.
    • pull_offset_hours: The time, in hours, calculated from the last successful run for the next synchronization to occur

      For example, the last successful run was on 12/12/2021 at 17:00:00, pull_offset_hours is set to 5, and full_pull is set to False. The next pull fetches all the records that have been modified from 12/12/2021 12:00:00 until current date and time.
    Integration Services Services interact with Cornerstone Ondemand application to pull or push learning courses.
    • Course assign service: Assigns a course to an employee in the Cornerstone Ondemand application.
    • Sync users: Maps users in the Cornerstone OnDemand system to users in the ServiceNow system using email Ids.
      Note:
      If you want to use user_id or user_name field for mapping users, then overridegetCornerstoneUser method in the sn_lc.UserMappingUtil script.
    • Courses: Pulls learning courses from Cornerstone OnDemand system into ServiceNow.
    • User activity: Pulls details of user activity on learning courses from Cornerstone OnDemand system into ServiceNow.
    Table 2. Integration source record for Pluralsight
    Field Description
    Name Name of the record in Enterprise Service Management Integrations Framework: Pluralsight.
    Properties Set of properties that are predefined for the Pluralsight system.
    • page_size: Number of records that are pulled through an API call from Pluralsight.
    • full_pull: When set to True, all the learning courses are pulled from Pluralsight into the ServiceNow instance. When set to False, updated learning courses progress is pulled from Pluralsight into the ServiceNow instance.
    • pull_offset_hours: Value that is considered for pulling modified records.

      For example, the last successful run was on 12/12/2021 at 17:00:00, pull_offset_hours is set to 5, and full_pull is set to False. The next pull fetches all the records that have been modified from 12/12/2021 12:00:00 until current date and time.
    Integration Services Integration services interact with Plural sight application to pull learning courses into ServiceNow.
    • Courses: Pulls learning courses from Pluralsight into ServiceNow.
    • Course progress: Pulls the progress of learning courses from Pluralsight into ServiceNow.
    Table 3. Integration source record for Udemy
    Field Description
    Name Name of the record in Enterprise Service Management Integrations Framework: Udemy
    Properties Set of properties that are predefined for the Udemy system.
    • page_size: Number of records that are pulled through an API call from Udemy into ServiceNow.
    • full_pull: When set to True, all the learning courses are pulled from Udemy into the ServiceNow instance. When set to False, updated learning courses and learning course progress are pulled from Udemy into the ServiceNow instance.
    • pull_offset_hours: Value that is considered for pulling modified records.

      For example, the last successful run was on 12/12/2021 at 17:00:00, pull_offset_hours is set to 5, and full_pull is set to False. The next pull fetches all the records that have been modified from 12/12/2021 12:00:00 until current date and time.
    Integration Services Integration services interact with Udemy application to pull learning courses into ServiceNow.
    • Pull Courses: Pulls learning courses from Udemy into ServiceNow platform.
    • Pull user activity: Pulls details of user activity on learning courses from Udemy into the ServiceNow platform.
    Table 4. Integration source record for ServiceNow University
    Field Description
    Name Name of the record in Enterprise Service Management Integrations Framework: ServiceNow University
    Properties The full_pull property is predefined for the ServiceNow University system.
    • When set to True, all the learning courses are pulled from ServiceNow University into the ServiceNow platform.
    • When set to False, updated learning courses and learning course progress are pulled from ServiceNow University into the ServiceNow platform.
    Integration Services Integration services interact with ServiceNow University application to pull learning courses into ServiceNow.
    • Pull Courses: Pulls learning courses from ServiceNow University into the ServiceNow platform.
    • Pull user activity: Pulls details of user activity on learning courses from ServiceNow University into the ServiceNow platform.