Vendor Management Workspace

  • Release version: Yokohama
  • Updated November 4, 2025
  • 1 minute to read

    • Monitor the performance of your company's vendors and manage all vendor-related information using the ServiceNow® Vendor Management Workspace. Assess the performance of your vendors using key performance indicators (KPIs) that you can configure to create vendor metrics.

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    Important:
    Starting with the Australia release, Vendor Management Workspace for ITSM will be hidden and no longer available for activation for new customers. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    Track and analyze how your vendors are executing on their goals and which areas need attention from a unified, central location. Integrate data from Service Portfolio Management (SPM), Contract Management, Assets, SLA Contracts, Vendor Risk Management, and Continual Improvement Management (CIM) applications.

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