Review solutions for the available updates

For each custom solution where an update is available, the updates can be reviewed by either selecting Review update available on the card or when you click on the record to open and access the record. Review update provides a comparison between the updated and customized solutions for users to make an informed decision on the next steps. The following actions can be performed:

• Auto update Removes reference to the custom resolution and will be up to date with the provider solution. The update status is changed to Up to date.
• Manual update Users go back and manually make any changes required for the solution. The solution update status updates to Manual update pending. Once the changes are done select Solution updated option either on the card or on the Review update page to move the solution update status to Up to date.
• Ignore update - The update will be ignored, and the solution update status will move to Up to date.

Proactive Engagement will be triggered only for the deployed solutions. There are different State in the deployed solutions.

• Update available New updates for out-of-the-box deployed solutions are available.
• Update up-to-date Solution shipped by ServiceNow and is up to date.
• Update ignored Available updates in the provider out-of-the-box solution is ignored.
• Pending manual update Available updates were reviewed and manually updated the solution.

For custom resolutions, you can update them automatically or manually update them. Once the updates are completed, the status changes to Update up-to-date. The Update provider data updates or refreshes the solutions in the Proactive Engagement workbench.