Manage ITSM Predictive Intelligence Workbench use cases

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • View your ITSM Predictive Intelligence Workbench use cases to monitor model performance and reevaluate the associated models, if necessary. You can also continue setup of models you started, but did not complete.

    Before you begin

    Role required: piwb_admin or piwb_manager

    About this task

    Important:

    Starting with the yokohama release, the ITSM Predictive Intelligence Workbench will reach its end of life (EOL) as part of its deprecation process. It will be completely deprecated and no longer deployed, enhanced, or supported from the yokohama release. To get the latest experience for this functionality, you must install the Task Intelligence for ITSM application (com.snc.itsm_ml_task) plugin. For more information, see Task Intelligence for ITSM

    For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    Via the Models detail page you can access the Test tab to perform the following actions:
    • Perform single or batch tests on model versions.
    • Export version test results as .csv files and mark versions as active.
    • Filter the number of versions based on date range.
    • Monitor testing progress with notifications via the guided process.

    Procedure

    1. Navigate to Predictive Intelligence Workbench > Use Cases > All.
      The Use Cases - All page opens displaying all use cases. The status of the use case is depicted on the card, for example, In progress. Other statuses include, Completed and Monitoring.
      Predictive Intelligence Workbench All Use Cases.
    2. Click a use case to continue with implementation.

      Or you can evaluate performance if the use case is in the Monitoring state.

      Note:
      If a use case is under performing, the net automation is lower than the threshold configured in the Settings page. See Configure ITSM Predictive Intelligence Workbench settings.