ITSM Success Dashboard indicators KPI definitions and formulas

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Enable ITSM Success Dashboard and configure settings to understand and use the Key Performance Indicators (KPIs) and formulas.

    All the Key Performance Indicators (KPIs) and formulas used in the ITSM Success Dashboard are detailed below.
    • Performance overview
    • Service Quality
    • Operational Success