Digital Portfolio Management homepage default solution cards

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Digital Portfolio Management homepage default solution cards

    The Digital Portfolio Management (DPM) homepage automatically generates a set of default solution cards each time you log in to the DPM Workspace. These cards represent various solutions such as services, service offerings, business applications, and application services. You can personalize your homepage by adding or removing solution cards, and the system remembers your customizations for future sessions instead of showing the default set.

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    Regardless of personalization, the solution card data refreshes upon each visit to the DPM homepage to ensure up-to-date information.

    System Properties and Limits

    Two key system properties control the maximum number of solution cards displayed on the homepage:

    • dpm.homepage.cmdbciservicelimit: Limits auto-generated services, service offerings, and application services (default 750 cards).
    • dpm.homepage.cmdbcibusinessapplimit: Limits auto-generated business applications (default 250 cards).

    The overall maximum number of solution cards on the homepage is 1000. Personalization can adjust the distribution between these categories but cannot exceed this total. For example, you can have 1000 services and no business applications or vice versa.

    Administrators with the sndpm.dpmadmin role can raise these limits beyond 1000, but doing so may impact system performance.

    Default Solution Card Fields

    The default solution cards are generated using specific fields from the underlying records in the DPM database. These fields help identify ownership and relationships relevant to each solution type:

    • Service (cmdbciservice): Includes business service and technology management service records with fields such as Delivery Manager, Business Relationship Manager, Business Contact, and Managed By.
    • Service Offering (serviceoffering): Includes Technology Management Offering records with similar ownership fields as services.
    • Business Application (cmdbcibusinessapp): Uses fields like IT Application Owner, Business Owner, and Portfolio Manager.
    • Application Service (cmdbciserviceauto): Includes dynamic configuration item groups with Owned By and Managed By fields.

    Note that starting with the Yokohama release, some tables have been renamed in the user interface to better reflect their purpose (e.g., Technical Service is now Technology Management Service).

    Practical Implications for ServiceNow Customers

    As a ServiceNow customer using DPM, you can rely on an automatically generated set of solution cards on your homepage that reflect key portfolio elements. You have full control to personalize the homepage to fit your needs, and these preferences persist across sessions.

    Be mindful of the limits on the number of solutions displayed to maintain performance, and consult your administrator if you require adjustments. Understanding the fields used for default cards can help ensure your portfolio data is accurate and appropriately assigned for meaningful homepage displays.

    Digital Portfolio Management uses certain fields to auto-generate a set of default solution cards to display on your DPM homepage. After you add or remove solutions from your homepage, DPM remembers your updates by displaying your personalized solutions cards instead of the auto-generated set.

    DPM homepage overview

    Each time that you log in to the DPM Workspace, the system uses certain fields to display a set of default solution cards. You can use the personalize option to add or remove solutions to your homepage. For more information, see Personalize the Digital Portfolio Management Workspace homepage.

    After you add or remove solutions, the DPM system remembers your updates in the dpm_home_page_item table so that next time you log in to the DPM Workspace, your personalized homepage displays. The system no longer generates a set of default solution cards for you.
    Note:
    Each time you access the DPM homepage, the solution card data refreshes, whether you have the auto-generated default solution set or a personalized solution card set.

    System properties for number of solution cards

    Two system properties determine the number of solutions cards on your DPM homepage.

    Table 1. System properties for solution limits on the DPM homepage
    System property Description Solution type Default limit
    dpm.homepage.cmdb_ci_service_limit

    The query limit when auto-generating services, service offerings, and application services for your DPM homepage.

    		 cmdb_ci_service

    750
    dpm.homepage.cmdb_ci_business_app_limit

    The query limit when auto-generating business applications for your DPM homepage.

    		 cmdb_ci_business_app

    250

    These two system properties derive the overall limit on the DPM homepage of 1000. Even after you personalize your DPM homepage, the total number of solutions on your homepage can't exceed 1000.

    You can personalize your DPM homepage to adjust the solution card count. For example, you can have 1000 services and zero business applications but the total number of solutions on the DPM homepage can't exceed 1000.
    Important:
    An administrator with the sn_dpm.dpm_admin role can change the system property limits to more than 1000 solutions on the DPM homepage. However, raising the limit may negatively impact system performance.
     

    Default solution card fields

    The DPM application uses certain fields to auto-generate a set of default solution cards to display when you first login to DPM (before you personalize).
    Note:
    Starting with the Yokohama release, the [cmdb_ci_service_technical] table is labeled Technology Management Service in the user interface (formerly labeled Technical service). Additionally, the [service_offering] table is labeled Technology Management Offering in the user interface (formerly labeled Technical service offering).
    Solution Solution record name Fields used for default solution cards
    Service
    • cmdb_ci_service
    • cmdb_ci_service_business
    • cmdb_ci_service_technical
    • Owned by
    • Delivery manager
    • Delegate
    • Business relationship manager
    • Business contact
    • Managed by 
    Service offering service_offering
    • Owned by
    • Delivery manager
    • Delegate
    • Business contact
    • Managed by 
    Business application cmdb_ci_business_app
    • IT application owner
    • Business owner
    • Portfolio manager
    Application service cmdb_ci_service_auto including dynamic configuration item (CI) groups
    • Owned by
    • Managed by