Key Features

• Jenkins Snippet Generator Integration: Use the Jenkins Snippet Generator to configure the SnDevOpsChange step, controlling how and when change state updates and policy decisions appear in pipeline logs.
• Change State Variables: Customize key parameters in the snippet:
  • Polling Interval: Frequency in seconds for Jenkins to poll ServiceNow and update change status in logs when specific change fields update (e.g., state, assignment group, approvals).
  • Change Creation Timeout: Time limit for creating a change request; based on this, the pipeline can be aborted or resumed if creation fails.
  • Abort on Change Creation Failure: Option to abort or resume pipeline if change request creation fails within timeout.
  • Change Step Timeout: Time limit for a change step to complete; pipeline can abort or resume depending on this setting.
  • Abort on Change Step Timeout: Controls whether the pipeline aborts or continues if the change step exceeds timeout.
• Real-time Console Logs: View change request details and state transitions directly in Jenkins logs, including:
  • Change number, status, sysid, type, risk, priority
  • Change state, planned start/end dates
  • Direct URL to the change request in ServiceNow
• Policy Condition Logging: Logs include evaluations of DevOps change request policies (Minimal and Advanced Automation) and the resulting decisions such as auto-approve, auto-reject, or manual approval.
• Support for Base System Fields: Policy conditions using specified fields (e.g., code coverage, test results, risk, commits) and operators (e.g., <=, >=, !=) are automatically logged and evaluated. Custom fields require manual addition for evaluation.
• Error Handling: If a change request fails to create, the failure reason and state are logged in the Jenkins console for troubleshooting.

Practical Benefits for ServiceNow Customers

• Gain immediate visibility into change request statuses and policy decisions within Jenkins pipelines, improving collaboration between development and change management teams.
• Proactively manage pipeline execution based on change creation and step timeouts, reducing manual monitoring and errors.
• Leverage automated policy evaluations to enforce change governance and compliance during CI/CD workflows.
• Customize polling and timeout behaviors to fit organizational processes and pipeline requirements.
• Facilitate troubleshooting by capturing detailed logs when change requests fail to be created or updated.