Configuring Coaching Release version: Yokohama Updated January 30, 2025 1 minute to readGet the Coaching application, and set up coaching opportunities, surveys, and surveys. Request CoachingThe Coaching (com.sn_coaching) plugin requires a separate subscription and must be activated by ServiceNow personnel.Define trigger conditions for a coaching opportunityUse the Coaching Opportunity form to define a critical moment in a process on which a user can be coached. A coaching opportunity consists of the relationship between a process that can be improved, and coaches and trainees.Identify and add course items for a virtual coachDefine filters and add course items for automated virtual coaching. When a coaching assessment is triggered, the course items are automatically attached to the assessment.Setting up Coaching and surveysTo take full advantage of Coaching, configure the Coaching application and set up surveys.
Configuring Coaching Release version: Yokohama Updated January 30, 2025 1 minute to readGet the Coaching application, and set up coaching opportunities, surveys, and surveys. Request CoachingThe Coaching (com.sn_coaching) plugin requires a separate subscription and must be activated by ServiceNow personnel.Define trigger conditions for a coaching opportunityUse the Coaching Opportunity form to define a critical moment in a process on which a user can be coached. A coaching opportunity consists of the relationship between a process that can be improved, and coaches and trainees.Identify and add course items for a virtual coachDefine filters and add course items for automated virtual coaching. When a coaching assessment is triggered, the course items are automatically attached to the assessment.Setting up Coaching and surveysTo take full advantage of Coaching, configure the Coaching application and set up surveys.