Add an SRM team

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Request to create a team to start monitoring your services. Teams are responsible for the issues that occur in the associated services.

    Before you begin

    Role required: Responder, Manager, or Administrator

    About this task

    The ServiceNow system administrator can set up teams in your workspace using a different process. See Import services for use in Service Reliability Management for more information.

    Procedure

    1. Navigate to Workspaces > Service Operations Workspace.
      You are taken to your SRM homepage.
      Note:
      If you have other SOW applications, and depending on your assigned roles, that homepage may not be the SRM homepage. It is the SOW homepage instead, with SRM alerts and incidents included in your metrics. In that case, to view SRM specific areas, select SRM modules from the left navigation pane.
    2. Select Teams (Teams module icon), select Add a team.
    3. Create a new team or add an existing one.
      OptionSteps
      Add a new team
      1. In the New or existing field, select I am creating a new team.
      2. On the form, fill in the fields.

        For more information on the field descriptions, see Create team form.

      3. Select Add team.
      Register an existing team
      1. In the New or existing field, select I want to give a group access to SRM app.
      2. Select an existing team from the Select team list.
      3. Select Add team.

    Result

    When the request is approved, the team is created. Your team appears in the Teams landing page under Your teams.

    What to do next