View subscription statistics for ITOM

  • Release version: Xanadu
  • Updated March 12, 2026
  • 1 minute to read

    • View how many subscriptions for IT Operations Management applications your organization purchased and consumed.

    Before you begin

    Ensure that your organization has purchased ITOM subscriptions. You cannot view the information in the ITOM License module without subscriptions.

    Ensure that you installed the latest available version of the ITOM/OT SU Licensing from ServiceNow Store.

    Role required: usage_admin

    About this task

    Review the configuration item (CI) allocation and allocation level to see how your organization uses IT Operations Management subscriptions and plan upcoming subscription needs.

    Procedure

    1. To view subscription information for IT Operations Management subscriptions purchased a la carte and in bundles, navigate to ITOM License > License Summary.
      Use subscription names to differentiate between subscriptions bought in bundles and a la carte.
    2. Review the information on the form as covered in Subscriptions form for the ITOM products.