Close an SRM alert

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Close an alert, if you think it is not an issue, or if it has already been handled.

    Before you begin

    Role required: Responder, Manager, or Administrator

    Procedure

    1. Navigate to Workspaces > Service Operations Workspace.
      You are taken to your SRM homepage.
      Note:
      If you have other SOW applications, and depending on your assigned roles, that homepage may not be the SRM homepage. It is the SOW homepage instead, with SRM alerts and incidents included in your metrics. In that case, to view SRM specific areas, select SRM modules from the left navigation pane.
    2. From the left navigation pane, select the reliability tasks icon (Reliability tasks icon).
    3. You can close an alert in one of two ways.
      OptionDescription
      From the Alerts list view
      1. Select one or more alerts using the check box next to the alert.

        Select the Close button from the header menu.

      2. Select one or more alerts using the check box to the left of the alert, and select Edit in the list view header.

        Scroll down to the State field and select from a menu.

        Select Update.

        Note:
        If you bulk select alerts, the change applies to all the alerts selected. For assignments, team members are notified according to their notification preferences.
      From the Alert header Open an alert and set the State field to Closed.

      Closed alerts remain available in the Alerts list view. If you don't see it, check your filter settings.