Import services for use in Service Reliability Management

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Filter and import services on ServiceNow's platform to be managed in the Service Operations Management applications.

    Before you begin

    Role required: admin

    About this task

    Procedure

    1. Navigate to All > Service Operations Workspace > Configurations.
    2. Navigate to Service Operations Management > Assign and import > Import services.

      Only services which aren’t already imported to SRM will be visible.

      The Services list view below contains default filters already applied for which services can be imported into SRM. They aren’t editable.
      Note:

      Filters for the same fields evaluate as AND, filters for different fields evaluate as OR. For example, if you filter for Business Criticality and State is Open, the filter evaluates Business Criticality as 1- most critical OR 2 - somewhat critical OR 3 - less critical OR 4 - not critical AND State Open.

      When you change your list view filters, it remembers your settings, automatically, so that if you navigate away they are still set when you return.

    3. In the Filter and select tab:
      1. Use View default filters to see the filters in the pop-up window.
      2. Use the condition builder to add new filters to the list view.
      The list view refreshes with all filters.
    4. Use the check boxes in the list view to select the services to import.
    5. Select Preview.
      You move to the Services for import tab.
    6. Review the services and select Import.
      If you change your mind and return to the Filter and select tab, you can still import the services you selected, or leave without importing.
      The imported services are available in SRM.
    7. Use the View imported services link that now appears in the Assign and import > Import services screen to see all the services available in SRM.