Plugins or applications installed with ITOM Cloud Accelerate

  • Release version: Xanadu
  • Updated August 1, 2024
  • 4 minutes to read
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    Summary of Plugins or applications installed with ITOM Cloud Accelerate

    This content outlines the various plugins and applications that are installed as part of the ServiceNow ITOM Cloud Accelerate suite, version Xanadu (updated August 1, 2024). When updating ITOM Cloud Accelerate applications, any new required dependencies are automatically installed to ensure full functionality. These plugins support different ITOM Cloud Accelerate components such as Cloud Services Catalog, Cloud Migration Assessment, Cloud Configuration Governance, and Cloud Action Library.

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    Cloud Services Catalog (CSC)

    The Cloud Services Catalog simplifies cloud management by enabling publishing of cloud offerings and managing their lifecycle. The CSC Content Pack (snitomcsccp) provides predefined governance policies and deployment workflows.

    • Key plugins installed with CSC:
      • Terraform Connector (sncmpterraform): Integrates Terraform tools with ITOM Cloud Provisioning to provision resources across AWS, Azure, GCP, and VMware using codified cloud templates.
      • Cloud Discovery Workspace (sncloudopsws): Provides comprehensive cloud operations management.
      • Cloud Provisioning and Governance (com.snc.cloud.mgmt): Offers a unified interface for accessing and managing cloud resources and catalogs.
      • Guided Setup (snadssetup): Facilitates step-by-step initial configuration of products and applications.
      • ITOM/OT SU Licensing (snitomlicensing): Tracks ITOM subscription consumption for licensing management.
    • Additional CSC Content Pack plugins: Include SSH action steps, Agent Client Collector management, email flow steps, and optional content for Cloud Configuration Governance.

    Cloud Migration Assessment

    This application helps assess cloud migration readiness, supported by plugins that discover network applications and devices, manage licensing, and provide a base for migration assessment functionality.

    • Key plugins: ITOM/OT SU Licensing, Discovery, Cloud Migration Base.

    Cloud Configuration Governance (CCG)

    CCG ensures cloud resource configurations comply with organizational policies and enables remediation workflows for violations.

    • CCG Content Pack (snitomccgcp): Provides optional predefined policies, resource collectors, configuration collectors, and remediation actions.
    • Cloud Action Library (snitomcal): Supplies predefined actions and subflows used by CCG and other ITOM Cloud Accelerate features.

    Cloud Action Library

    This plugin contains reusable actions and IntegrationHub steps that streamline cloud interactions and automation workflows.

    • Key features include:
      • Licensing consumption tracking.
      • Flow Designer steps such as Payload Builder, Script on MID Server, REST, XML Parser, and Email sending.
      • IntegrationHub runtime enabling execution of actions and flows.
      • Core cloud API mappings and resource blocks supporting discovery and event processing.

    Practical Benefits for ServiceNow Customers

    By understanding these plugins and their roles, customers can:

    • Ensure all necessary dependencies are installed and up to date with ITOM Cloud Accelerate applications.
    • Leverage integrated tools for cloud provisioning, governance, migration assessment, and configuration compliance.
    • Utilize predefined content packs to accelerate deployment workflows and governance policies.
    • Automate cloud operations with reusable actions and flow steps, improving operational efficiency.
    • Monitor ITOM licensing consumption to manage subscriptions effectively.

    This structured plugin ecosystem enables a comprehensive, governed, and automated approach to managing multi-cloud environments within ServiceNow ITOM Cloud Accelerate.

    Tables that list the plugins or applications that are installed with ITOM Cloud Accelerate applications. When you update your application, any newly required application dependencies are installed.

    Cloud Services Catalog

    The CSC Content Pack plugin (sn_itom_csc_cp) provides the required predefined content for the Cloud Services Catalog application. This content includes governance policies and actions to deliver an end-to-end governed deployment workflow.

    Table 1. Plugins or applications installed with Cloud Services Catalog (sn_itom_csc)
    Plugin or application name Description
    Cloud Provisioning and Governance: Terraform Connector (sn_cmp_terraform) Integrates Terraform Open Source, Terraform Enterprise, and Terraform Cloud with ITOM Cloud Provisioning and Governance (CPG), enabling you to provision and manage services in multiple clouds like AWS, Azure, GCP, and VMware. The Terraform templates are codified as cloud template catalogs that you can use to provision cloud resources.
    Cloud Discovery Workspace (sn_cloud_ops_ws) Offers a comprehensive solution to manage the cloud operations of your organization.
    Cloud Provisioning and Governance (com.snc.cloud.mgmt) Provides a single interface to access cloud resources, publish cloud offerings to a catalog, and manage the use of those resources.
    Guided Setup (sn_ads_setup) Enables you to step through the initial configuration of any product or application that provides a Guided Setup module. Guided Setup assists you with planning the roll-out of a product and performing the basic configuration necessary to go live.
    ITOM/OT SU Licensing (sn_itom_licensing) Calculates and displays how many subscriptions for ITOM applications your organization purchases and consumes.
    Table 2. Plugins or applications installed with CSC Content Pack (sn_itom_csc_cp)
    Plugin or application name Description
    Cloud Services Catalog (sn_itom_csc) Provides a simplified interface to automate cloud management and access cloud resources. The application enables you to publish cloud offerings to a catalog and manage the usage and life cycle of those resources.
    ServiceNow IntegrationHub Action Step - SSH (com.glide.hub.action_step.ssh) The SSH step executes SSH commands on an external *nix system through a ServiceNow® MID Server. The step also stores scripts and commands for the *nix systems.
    Agent Client Collector Framework (sn_agent) Manages Agent Client Collector on the ServiceNow instance and the MID Server.
    CCG Content Pack (sn_itom_ccg_cp) Provides optional predefined content for the Cloud Configuration Governance application such as policies, resource collectors, configuration collectors, and remediation actions.
    Flow Designer Action Step - Email (com.glide.hub.action_step.email) Provides the Send Email step to send an email to specified users or groups as an action in a flow.

    Cloud Migration Assessment

    Table 3. Plugins or applications installed with Cloud Migration Assessment (sn_cloud_migration)
    Plugin or application name Description
    ITOM/OT SU Licensing (sn_itom_licensing) Calculates and displays how many subscriptions for ITOM applications your organization purchases and consumes.
    Discovery (com.snc.discovery) Finds applications and devices on your network, and then updates the CMDB with the information it finds.
    Cloud Migration Base (com.sn_cloud_mig_base) A base plugin to support the Cloud Migration Assessment application.

    Cloud Configuration Governance

    The CCG Content Pack plugin (sn_itom_ccg_cp) provides optional predefined content for the Cloud Configuration Governance application such as policies, resource collectors, configuration collectors, and remediation actions.

    Table 4. Plugins or applications installed with Cloud Configuration Governance (sn_itom_ccg)
    Plugin or application name Description
    Cloud Action Library (sn_itom_cal) Provides predefined actions and sublows to enable interaction with the cloud resources of your organization. ServiceNow® ITOM Cloud Accelerate features such as Cloud Configuration Governance use these actions to operate.
    Table 5. Plugins or applications installed with CCG Content Pack (sn_itom_ccg_cp)
    Plugin or application name Description
    Cloud Configuration Governance (sn_itom_ccg) Checks the configuration settings of cloud resources in your organization against a set of policies to identify violations. After the violation is identified, you can use remediation workflows to mitigate them.

    Cloud Action Library

    Table 6. Plugins or applications installed with Cloud Action Library (sn_itom_cal)
    Plugin or application name Description
    ITOM/OT SU Licensing (sn_itom_licensing) Calculates and displays how many subscriptions for ITOM applications your organization purchases and consumes.
    Flow Designer Action Step - Payload Builder (com.glide.hub.action_step.payload) Enable action designers to easily create name-value pairs in JSON and XML payloads using dynamic data.
    ServiceNow IntegrationHub Action Step - Get Connection Info (com.glide.hub.action_step.get_connection_info) Provides the connection and credential details from another step, such as a representational state transfer (REST) step, to other steps in your action.
    ServiceNow IntegrationHub Action Step - XML Parser (com.glide.hub.action_step.xmlparser) Enables the XML parser action step in Workflow Studio.
    ServiceNow IntegrationHub Runtime (com.glide.hub.integration.runtime) Enables execution of IntegrationHub actions and flows.
    Cloud Provisioning and Governance Core (com.snc.cloud.core) Contains resource blocks and cloud Application Programming Interface (cloud API) mappings related to Cloud API-based discovery and events processed by either response mapping or calling patterns.
    Flow Designer Action Step - Script on MID (com.glide.hub.action_step.script_mid) Provides an action step to execute custom JavaScript within a reusable action on a MID Server.
    ServiceNow IntegrationHub Action Step - REST (com.glide.hub.action_step.rest) Enables the REST action step in Workflow Studio.
    ServiceNow IntegrationHub Action Template - Data Stream (com.glide.hub.action_type.datastream) Send REST, SOAP, or JDBC requests from Workflow Studio to APIs that return a stream of response data larger than 10 MB, or that return paginated results. Parse stream data into a series of complex object outputs and use the data pills in other actions in a flow.