Manage or add a service to your SRM team

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Add a service to an incident to increase the amount of data for the incident.

    Before you begin

    Role required: Responder, Manager, or Administrator

    Procedure

    1. Navigate to Workspaces > Service Operations Workspace.
      You are taken to your SRM homepage.
      Note:
      If you have other SOW applications, and depending on your assigned roles, that homepage may not be the SRM homepage. It is the SOW homepage instead, with SRM alerts and incidents included in your metrics. In that case, to view SRM specific areas, select SRM modules from the left navigation pane.
    2. From the left navigation pane, select the teams icon (Teams.).
    3. Select a team card to open any team you want to view or add a service to.
    4. From the team page, select the Services managed tab.
      You can export the list of services. See Export list information to a file for more information.
    5. Optional: Add a service to your team by selecting Add.
    6. Add a new service or register an existing one.
      OptionSteps
      Add a new service
      1. In the New or existing field, select Create a new service in Service Reliability Management.
      2. On the form, fill in the fields.

        For more information on the field descriptions, see Add service form.

      3. Select Next.
      Register an existing service
      1. In the New or existing field, select Associate existing CMDB services to Service Reliability Management.
      2. Select one or more services.
      3. Select Next.
    7. In the Assign a team step, fill in the fields.
      • In the Service owner field, select the user who will own the services.
      • In the Support Group field, select a team that will monitor services.
      The service record has been added.
    8. Finish setting up your service or do it later.
      OptionSteps
      Finish setting up your service
      1. Select Continue to setup.
      2. Select Add integrations and connect your service to a data source to monitor events.
      3. Select Add SLO & SLI and create a service level objective and measure your service health with a service level indicator.
      Do it later Select Do it later.
      See Edit SRM service details and Edit service details formfor information on the service and completion steps for setup.