Assign a problematic CI to its incident to view live CI data

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Retrieve live CI data to help troubleshoot the issues that caused an incident by assigning the problematic CI to its incident. An incident typically is associated with the CI that caused the incident, but if this was omitted during the incident creation, you can assign the CI manually.

    Before you begin

    Role required: itil

    Procedure

    1. Navigate to All > Workspace Experience > Workspaces > Agent Workspace Home.
    2. Select the Lists icon (Lists icon) icon.
    3. Select Incidents > All.
    4. Select an incident with a value of Configuration item = (empty).
    5. Select the Live CI Data tab.
    6. Enter the first several characters of the CI that caused the incident in the Primary configuration item field.
      A list of CIs matching the string appears.
    7. Select the relevant CI from the list.
      The name of the CI appears in the Primary configuration item field, and the CI's live data appears on the Live CI Data tab.