Now Assist for Strategic Portfolio Management (SPM)
Summarize
Summary of Now Assist for Strategic Portfolio Management (SPM)
Now Assist for Strategic Portfolio Management (SPM) is a ServiceNow application designed to enhance project, product, and demand management by leveraging generative AI. It helps users summarize feedback, generate demands conversationally, create concise project summaries, and generate stories from epics within the SPM environment. This accelerates workflows and streamlines portfolio management tasks.
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Key Features
- Summarize Feedback and Documents: Quickly distill key points from strategic planning feedback or documents.
- Conversational Demand Creation: Generate demands using a natural conversational interface, simplifying demand intake.
- Project Summaries: Produce concise summaries of projects to improve visibility and communication.
- Epic to Story Generation: Automatically create detailed user stories from epics, aiding agile planning.
- Configurable AI Agents and Skills: Tailor AI capabilities to fit specific SPM workflows and roles.
Important Considerations
- Availability of AI models and features varies by region, data center environment, and customer type (e.g., in-country SKUs, FedRAMP, NSC DOD IL5, Australia IRAP-Protected, self-hosted, and regulated markets).
- Customers should consult ServiceNow Knowledge Base articles for the latest details on feature availability and restrictions.
- AI-generated outputs require human oversight and validation due to possible inaccuracies or incomplete information, especially in high-impact domains like healthcare, finance, or security.
- Use of the application must comply with ServiceNow’s AI Acceptable Use Policy.
Data Handling and Privacy
Data processed by Now Assist for SPM is transferred from customer instances to a centralized ServiceNow environment, which may include third-party cloud providers such as Microsoft Azure. Data is managed according to ServiceNow’s internal policies and compliance standards. Inputs, outputs, and edits are collected to improve AI models and services, but customers can opt out of data collection at any time.
Getting Started and Support
- Configuration guides and AI agent usage instructions are provided to help customers adopt Now Assist for SPM effectively.
- For troubleshooting, customers can access the Known Error Portal or contact ServiceNow Customer Service and Support.
Use the ServiceNow® Now Assist for Strategic Portfolio Management (SPM) application to summarize feedback in Strategic Planning or text in Docs, create a demand with a conversational experience, generate a concise project summary for projects, and generate stories from epics. Product, project, and demand managers can use the Now Assist skills and AI agents to streamline their projects and workflows.
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- Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
Troubleshoot and get help
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Further, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect task data (for Case Assist) and chat transcripts (for Chat Assist). Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.
For more information, see the Now Assist documentation.