Using AI agent agentic workflows in Now Assist for Strategic Portfolio Management (SPM)

  • Release version: Xanadu
  • Updated February 24, 2025
  • 1 minute to read

    • Use the AI agents for SPM to monitor project tasks autonomously.

    Table 1. Available agentic workflow for AI agents for SPM
    Agentic workflow name Description Available AI agents
    Monitor project tasks

    Autonomously monitor project tasks on the critical path of a project. Detect key updates, such as a delay to planned end dates, status updates to red, or state updates to incomplete or skipped.

    When these changes occur, the AI Agent autonomously triggers a project summary email to the project manager, highlighting the specific updates that triggered the alert.
    • Project summarizer
    • Project eligibility analyzer
    Looking for an AI agent?
    • There might be AI agents installed with the Now Assist application that are not used in agentic workflows. To learn how to see all agents that are available on your instance, see Find AI agents.
    • To find agents that might not be installed on your instance, visit the AI Agent Marketplace on the ServiceNow Store.
    Important:

    All agentic workflows and AI agent records are read-only by default.

    To run the AI agents autonomously, you must do the following steps:
    • Activate the agentic workflow.
    • All AI agents in a agentic workflow are active by default.