Exploring Now Assist for Collaborative Work Management (CWM)
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Summary of Exploring Now Assist for Collaborative Work Management (CWM)
Now Assist for Collaborative Work Management (CWM) integrates generative AI capabilities to enhance team productivity within the CWM workspace. It streamlines how teams create and manage content and tasks, saving time and improving efficiency in day-to-day collaborative workflows.
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Key Features
- Docs Summarization: This skill provides concise summaries of CWM Docs pages, enabling users to quickly grasp lengthy content or prepare for meetings. It also allows content to be elaborated or shortened, improving the clarity and relevance of information on CWM Doc pages.
- Task Generation: Now Assist automates the creation of detailed tasks for CWM Boards by extracting relevant information from Docs. This eliminates manual effort, ensures clarity in task descriptions, and reduces team confusion. Users can accept generated tasks as-is, split them, combine multiple recommendations, or remove unwanted tasks, adapting task lists to their needs.
- AI Model Providers: The platform supports multiple AI models including Now LLM Service, Now LLM Long Term Stable (LTS) models, Azure OpenAI, Google Gemini, and Anthropic Claude on AWS, offering flexibility in AI capabilities.
- Configuration and Administration: Administrators can control and enable Now Assist skills through the Now Assist Admin console, tailoring feature availability and preferences for their organization.
- Now Assist Panel: A conversational interface within the CWM workspace allows knowledge workers to generate tasks contextualized from Doc pages, facilitating seamless interaction with AI-driven assistance.
Practical Benefits for ServiceNow Customers
- Reduce the time and manual effort needed to create and manage tasks, accelerating project setup and execution.
- Enhance team alignment and clarity through well-defined task descriptions generated directly from source documents.
- Improve content quality and comprehension within collaborative documents by summarizing or tailoring text efficiently.
- Gain administrative control over AI features to align with organizational requirements and governance.
- Leverage a flexible AI ecosystem to choose the best AI model provider for your environment and needs.
ServiceNow customers can expect Now Assist for CWM to facilitate smoother collaboration, save valuable time, and increase overall productivity by automating routine content and task management activities within the CWM workspace.
Learn more about the generative AI capabilities of Now Assist for CWM and how they can help you save time and improve efficiency for the actions your team performs within the CWM workspace.
Skills
- Docs summarization in Collaborative Work Management
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Gain insights into the contents of the page by summarizing it in CWM Docs. Whether you're reviewing long documents or preparing for meetings, Doc summarization skill helps you stay informed and efficient.
With the Doc summarization skill, you can also elaborate and shorten content, resulting in improved content quality in the CWM Doc pages. Quickly shorten lengthy paragraphs, paraphrase bullet points, or expand on key points ensuring that your content is tailored to specific needs.
- Task generation in Collaborative Work Management
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Creating tasks with detailed descriptions for your CWM Board requires significant time and manual effort. If the tasks aren’t detailed enough, it can lead to confusion and misalignment within the team, affecting their understanding of the expected outcomes. To avoid this manual effort and improve time to value, Now Assist can generate tasks for your Board using the information in your Docs. This way, you can ensure clear and comprehensive task descriptions, allowing you to focus more on execution and less on the administrative work.
Based on the recommendations, you can ask Now Assist to perform one of the following:- Generate task according to its original recommendations.
- Split a task recommendation into multiple tasks.
- Combine multiple task recommendations into one task.
- Remove any task recommendation.
Thus, by using the Task generation skill within CWM, you can:- Remove initial roadblocks to create tasks for a CWM Board.
- Save time and increase productivity by automating the task creation process.
You can use Now LLM Service, Now LLM Long Term Stable models (LTS), Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for all Now Assist skills and AI agents. Use the Configuration Controls in to define which options are available, then set the skill-level preferences in the Now Assist Admin console. For more information, see .
Now Assist Admin console
An administrator can activate and manage Now Assist features and skills for the CWM workspace using the Now Assist Admin console. For more information, see Now Assist Admin console.
Now Assist panel in CWM workspace
A knowledge worker can use the Now Assist panel in CWM workspace. This conversational interface enables the user to generate CWM tasks from the context of a Doc page. For more information about the Now Assist panel, see Now Assist panel.