Update the state of one or more SRM alerts

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • If the state of an alert must be changed, you can manually update it to reflect its new status.

    Antes de Iniciar

    Role required: srm_manager, srm_responder, or srm_admin

    Procedimento

    1. Navigate to Workspaces > Service Operations Workspace.
      You're taken to your SRM Home page.
      Nota:
      If you use other Service Operations Workspace (SOW) applications, you may see the SOW Home page instead of the SRM Home page. The SOW Home page includes SRM alerts and incidents in its metrics.
    2. From the primary navigation, select Reliability tasks (Reliability tasks icon).
    3. Select the Alerts tab.
    4. You have two options.
      OptionDescription
      In the alert list view
      1. Select one or more alerts using the check box to the left of the alert.
      2. Select Edit in the list view header.
      3. Scroll down to the State field and select from the list menu.
      4. Select Update.
      In the alert form
      1. Select an alert to open the alert record in a new tab.
      2. In the State field, select a value from the list menu.
      3. Select Save.
      For value choices, see SRM alert states.
      The updated state is displayed in the alert and the alert list view.