Components installed with AIOps LEAP

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Several types of components are installed with activation of the plugin, including tables, user roles, and scheduled jobs.

    Roles installed

    Role title [name] Description
    AIOps LEAP admin [sn_itom_leap.leap_admin]
    You have full control over AIOps LEAP capabilities, including the following:
    • Turn features on and off
    • Execute scheduled jobs
    • Manage AIOps LEAP tables and the AIOps LEAP Workspace
    • Generate and update resolution steps
    • Create and view problems and generate AIOps LEAP playbooks from automation opportunities (AO)
    AIOps LEAP viewer [sn_itom_leap.leap_viewer] You can access and view data related to AIOps LEAP, including tables, the workspace, and problems originating from AOs.
    AIOps LEAP agent [sn_itom_leap.leap_agent] You can access the AIOps LEAP menu from the Service Operations Workspace (SOW) and trigger AIOps LEAP executions directly from within SOW.

    Scheduled jobs installed

    Scheduled job Description
    Populate Record Metrics Aggregate Records Runs once per day to populate the LEAP aggregate metrics table by time periods.
    Update Record Metrics Table with Calculated Metrics Runs daily to calculate and update the records in the LEAP Record Metrics table for all the records where the metrics haven't been calculated yet.
    GAF- Run Offline Flow Runs monthly to group the tasks using the task data provided in the skill configuration while activating the LEAP skill.

    Tables installed

    Table Description
    LEAP aggregate metrics Contains metrics, like cost savings, time savings, and record count, for each time period. This data is used in the LEAP report page in the workspace.
    LEAP feedback Stores the feedback given by the agent to the playbooks that are run to fix the tasks.
    LEAP GAF mapping Maintains a map between the GAF groups and the published LEAPs to retain information in the subsequent GAF clustering runs.
    LEAP group Stores the LEAP group details, like group description, resolution steps, and whether the LEAP is automated or not.
    LEAP group ranking Maintains data, like business impact, projected cost savings, problem record, and status, that is used in the Automation Opportunities page of the workspace.
    LEAP properties Sets custom values to the properties that are used in AIOps LEAP.
    LEAP record metrics Maintains data that's used in Published LEAP page in the workspace. It contains calculated data, like time saved, tickets resolved, and rating trend.