View details about the impact and cause of an alert in Express List

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • View information about an alert on the alert's Overview tab in the Express List.

    Antes de Iniciar

    Role required: evt_mgmt_operator

    Procedimento

    1. Navigate to Workspaces > Service Operations Workspace.
    2. From the navigation bar, select the Express list icon .
    3. Select the alert number to open it.
      The alert opens in a separate tab, displaying the Overview tab.
    4. View alert information on the Overview tab.
      Tabela 1. Overview tab
      Section Description
      Summary Contains a description of the selected alert, describing why it is considered an issue.
      Impact Lists the Configuration item and any services impacted by the alert.
      The Impacted Services tile includes the following subtabs:
      • Application services: The application services affected by the alert. For details on application services, see Application services.
      • Related service offerings: The service offerings connected to the application services affected by the alert.
      Application services and their related service offerings display on a many-to-many basis. That is, several service offerings can relate to one or more application services, and several application services can relate to one or more service offerings.
      Cause Lists the log properties with information contributing the alert issue, as well as probable root causes for the alert.