Viewing Health Log Analytics system health alerts on the service map

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura
  • The ServiceNow Event Management service instance map includes a model of the Health Log Analytics core components and the system health alerts that affect them.

    Health Log Analytics and the Event Management application form a single service. Viewing the configuration items (CIs) that comprise Health Log Analytics and their relationships helps you visualize the impact of HLA system health issues on the service.

    Figura 1. HLA components on the Event Management service instance map
    HLA core components on the Event Management service instance map.

    Health Log Analytics uses self-health checks to monitor the health of its components. When it discovers a system health issue, a notification triggers an alert. System health alerts display on the affected CIs on the service map. A colored bar on an affected CI indicates the criticality level of the alert: A red bar signifies a critical alert, an orange bar a major alert, and a yellow bar a minor alert.

    For example, the red bar indicates a critical alert on this CI:

    Red critical alert.

    If the alert impacts the parent object, the parent object has a bar of the same color. For more information, see View an alert impact on CIs in a service map.

    You can drill down into an alert to view details about the issue and then address it by performing the action proposed in the notification. For more information, see Health Log Analytics self-health checks, notifications, and proposed actions.

    Tabela 1. Monitored components
    Component What is monitored
    Health Log Analytics core
    • Elasticsearch
    • Metric Base
    • HLA AI Engine
    Health Log Analytics
    • Data inputs
    • Log sources
    Nota:
    New data inputs and log sources are automatically added to the service map.
    Log ingestion process All elements that affect the log ingestion process.