Configure Twilio to send notifications in SRM

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Connect your Service Reliability Management (SRM) instance and Twilio account to send notifications to teams.

    Antes de Iniciar

    Before you begin, you must have a String Identifier (SID) and an authentication token for an active Twilio account.
    Nota:
    Performing this action requires ServiceNow expertise.

    Role required: srm_admin or admin

    Por Que e Quando Desempenhar Esta Tarefa

    You can adjust what gets sent from Twilio by editing the on-call workflow in the system.

    Procedimento

    1. Navigate to All > Service Operations Workspace Admin Center > Configurations.
    2. Select Service Reliability Management > Integrations > Twilio API Key.
    3. Select Twilio Config.
    4. In the new window, select here to edit the record.

      The here link appears in a banner.

    5. Enter the Account SID value.
    6. Opcional: Enter a Validity Period value.
    7. Select Connect to activate the key or Save to save your changes without activating.