Event collection from BMC TrueSight and BMC TrueSight_v2

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 3 min. de leitura

    • The MID WebService Event Collector enables you to collect JSON formatted event messages sent from BMC TrueSight Operations Management (TrueSight), previously known as BMC ProactiveNet Performance Management (BPPM), utilizing event stream notification capabilities.

    Antes de Iniciar

    Ensure that the Event Management Connectors (sn_em_connector) plugin is installed on the ServiceNow AI Platform instance.

    Ensure that you:
    Role required: evt_mgmt_admin

    Por Que e Quando Desempenhar Esta Tarefa

    JSON formatted event messages are sent from BMC TrueSight. The MID Server transforms the collected event messages by parsing them using the TransformEvents_bmcTrueSight script include, located here: Event Management > Integrations > Listener Transform Scripts. In the Listener Transform Scripts page, click TransformEvents_bmcTrueSight.

    The default format of the URL to push event messages from BMC TrueSight to the MID Server is http://<MID_Server_IP>:<MID_Web_Server_Port>/api/mid/em/inbound_event?Transform=TransformEvents_bmcTrueSight.

    The default format of the URL to push event messages from BMC TrueSight_v2 to the MID Server is http://<MID_Server_IP>:<MID_Web_Server_Port>/api/mid/em/inbound_event?Transform=TransformEvents_bmcTrueSight_v2.

    Tabela 1. Variables in the default URL
    Variable Description
    MID_Server_IP IP address of the MID Web Server Extension.
    MID_Web_Server_Port Listening port of the MID Web Server Extension.
    MID_Web_Server_User Username for the MID Web Server Extension.
    MID_Web_Server_Password Password of the user of the MID Web Server Extension. However, encode the password in BASE64. For example, if the MID Web Server Extension password is admin, in this case use YWRtaW4= as the password for MID_Web_Server_Password.

    To determine the BASE64 value, you can use the utility at this website: https://www.base64encode.org/

    The following procedure describes the collection of JSON formatted event messages using basic authentication. For more information about supported authentication methods, see Configure the MID Web Server extension.

    Procedimento

    1. In BMC TrueSight, set the MID WebService Event Collector as the target for BMC TrueSight notification, using these parameters:
      Tabela 2. Variables in the generic BMC URL
      Variable Description
      serverHost Name of the BMC TrueSight server.
      port Number of the BMC TrueSight port.
    2. In the message body and generic BMC URL, replace the parameters with the values in the preceding table and connect to BMC TrueSight.
      Use the BMC Publish-Subscribe REST approach to create a stream event subscription and send event messages in JSON format. The generic format of the BMC URL to create a stream event subscription is: http|https://<serverHost>:<port>/bppmws/api/stream/subscribe?dataType=event. For example: http://TrueSight1server:40/bppmws/api/stream/subscribe?dataType=event.

    Resultado

    Tabela 3. Example of mapping event messages to event fields in the Event (em_event) table
    Event field Event message
    node mc_host
    type mc_object_class
    metric_name mc_parameter
    resource mc_object
    severity severity
    time_of_event date_reception
    description msg

    Exemplo

    Example, showing the message body.

    
{
"action": "create",
"data": {
"mc_abstracted": [],
"itsm_operational_category3": "",
"mc_object_class": "CPU",
"source": "MySource",
"adapter_host": "",
"itsm_operational_category2": "",
"itsm_location": "",
"itsm_operational_category1": "",
"mc_abstraction": [],
"mc_tool_id": "",
"mc_original_priority": "PRIORITY_1",
"event_handle": "3172",
"mc_modhist": [],
"mc_tool_class": "",
"mc_origin": "",
"mc_tool_uri": "",
"mc_service": "",
"mc_smc_type": "",
"mc_object_owner": "",
"mc_object": "CPU_0",
"mc_notes": [],
"itsm_model_version": "",
"mc_origin_key": "",
"mc_tool_address": "",
"mc_ueid": "mc.pncell_bmcswetsom96.1829b8ed.0",
"mc_bad_slot_names": [],
"date": "20161114081525.000000-300",
"itsm_item": "",
"mc_timeout": "0",
"mc_priority": "PRIORITY_1",
"itsm_type": "",
"itsm_manufacturer": "",
"mc_tool_key": "",
"itsm_product_name": "",
"mc_smc_impact": "NOT_ELECTED",
"mc_parameter": "MEMFreeMem",
"mc_bad_slot_values": [],
"itsm_incident_id": "",
"mc_incident_report_time": "0",
"mc_event_model_version": "1.1.00",
"mc_relationships": "0/0",
"CLASS": "EVENT",
"mc_using_organization": "",
"mc_tool_sev": "",
"mc_parameter_threshold": "",
"mc_smc_effects": [],
"mc_smc_priority": "0",
"itsm_company": "",
"date_reception": "1479129325",
"mc_smc_alias": "bmcswetsom96_2",
"pn_detail_diag_count": "0",
"mc_effects": [],
"mc_object_uri": "",
"mc_date_modification": "1479129325",
"mc_incident_time": "0",
"status": "OPEN",
"msg": "Free Memory Low",
"pn_detail_diag": "0",
"mc_host": "bmcswetsom97",
"repeat_count": "69",
"mc_host_address": "",
"mc_tool_suggestion": "",
"mc_using_organization_id": "",
"mc_collectors": ["1.1", "3.1.1", "4.1", "5.1"],
"mc_account": "",
"mc_long_msg": "",
"mc_owner": "",
"mc_history": ["pncell_bmcswetsom96:3172"],
"itsm_category": "",
"mc_host_class": "",
"mc_tool_rule": "",
"mc_local_reception_time": "1479129325",
"mc_associations": [],
"mc_relation_source": "",
"mc_propagations": [],
"mc_client_address": "172.16.173.131",
"itsm_incident_status": "",
"mc_tool_time": "0",
"mc_origin_class": "",
"mc_tool": "",
"mc_action_count": "0",
"mc_cause": "0",
"mc_origin_sev": "",
"mc_host_id": "0",
"mc_event_relations": [],
"mc_operations": [],
"mc_event_category": "CONFIGURATION_MANAGEMENT",
"pn_device_name": "",
"mc_arrival_time": "1479129325",
"severity": "OK",
"mc_notification_history": [],
"mc_smc_causes": [],
"mc_acl": [],
"mc_original_severity": "CRITICAL",
"duration": "0",
"mc_location": "Unknown",
"mc_smc_id": "",
"mc_parameter_value": "20",
"administrator": "",
"mc_event_subcategory": "OTHER",
"mc_parameter_unit": ""
},
"subscriptionId": "af18f6ba-a2d3-4574-81c8-7f366ca70ebd",
"type": "EVENT"
}