ITOM Visibility and CSDM reference
ITOM Visibility consists of two ServiceNow products: Discovery and Service Mapping. These products are responsible for creating Configuration Items (CIs) in the CMDB and relating them. The goal of this product view is to help you to understand how ITOM Visibility works with the core CSDM framework.
Aspects of ITOM Visibility
- Discovery
Discovery finds computers, servers, printers, a variety of IP-enabled devices, and the applications that run on them. It can then update the CIs in your CMDB with the collected data.
- Service Mapping
Service Mapping discovers all application services in your organization and builds a comprehensive map of all devices, applications, and configuration profiles that support the associated business services.
Service Mapping maps dependencies based on the connections between devices and applications. This method, called top-down mapping, helps you immediately see the impact of a problematic object on the rest of the application services.
Implementing CMDB data
For details on implementing CMDB data to conform with the CSDM framework, see Implementing the CSDM framework in stages.
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