Close an SRM incident

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Close an incident when it’s not an issue or has already been handled.

    Antes de Iniciar

    Role required: srm_responder, srm_manager, or srm_admin

    Procedimento

    1. Navigate to Workspaces > Service Operations Workspace.
      You're taken to your SRM Home page.
      Nota:
      If you use other Service Operations Workspace (SOW) applications, you may see the SOW Home page instead of the SRM Home page. The SOW Home page includes SRM alerts and incidents in its metrics.
    2. From the primary navigation, select Reliability tasks (Reliability tasks icon).
    3. You have two options.
      OptionSteps
      In the incident list view
      1. Double-click the State field (or use the keyboard shortcut) for the incident and select from the list menu.
      2. Select OK.
      Dica:
      If you have the srm_admin role, you can update multiple incidents at once. First, select the relevant incidents and select Edit. Then use the State drop-down to choose the appropriate value and select Update.
      In the incident form
      1. Select a new State field value from the list menu.
      2. Select Save.
      For value choices, see SRM incidents.
      The new state is displayed in the incident list view, incident form, and form header.

    Resultado

    Closed incidents remain in the incidents list view. If they don't appear, try adjusting your filters.
    Nota:

    When you close an incident, any related alerts are closed.