Service Portal release notes
Summarize
Summary of Service Portal Release Notes Washington DC
The ServiceNow® Service Portal application has been enhanced in the Washington DC release, providing a modular framework for creating mobile-friendly self-service experiences. This update introduces important features, security enhancements, and changes that improve user interaction and management of notifications.
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Key Features
- Secure Public Widgets: Public widgets can now access data based on specified tables for guest users, enhancing data security.
- Notification Management: Users can clear all portal notifications at once, simplifying the user experience. Administrators can configure the threshold for displaying the "Clear All" option.
- User Experience Analytics Consent: Users can opt in or out of tracking for all platform interfaces with a single selection, ensuring consistency across the platform.
- Critical Notifications: Critical notifications will remain until manually dismissed, promoting user awareness of important messages.
Key Outcomes
After upgrading to the Washington DC release, customers can expect improved security for public widgets, enhanced notification management, and unified user consent for tracking analytics across the platform. Customers must configure the tables for guest user access to public widgets post-upgrade, and field-level read ACLs will now be enforced by default. The Service Portal is active by default, but note that Internet Explorer 11 and certain browsers may not be supported.
The ServiceNow® Service Portal application enables you to build mobile-friendly self-service experiences for your customers and employees with an easy-to-use, modular portal framework. Service Portal was enhanced and updated in the Washington DC release.
Service Portal highlights for the Washington DC release
- Secure public widgets that accept the table input parameter.
- Show critical notifications until you dismiss them.
- Opt in to or out of user experience analytics tracking once for all platform interfaces.
- Clear all portal notifications at once.
See Service Portal for more information.
Important information for upgrading Service Portal to Washington DC
After upgrading, you must specify the tables from which guest users can access data for any public widgets that accept the table input parameter. By default in the Washington DC release, public widgets that accept the table input parameter can't access and return data from any tables for guest users. If you added the glide.service_portal.widget.table_allow_list or glide.service_portal.widget.allow_list system properties before upgrading, the values of these properties will be migrated to the Public Table Allow List for widgets after upgrading. For more information, see Configure widget security.
Additionally, field-level read ACLs are enforced for filter conditions in Simple List widget instances by default. A new system property, glide.service_portal.enable_acls_for_encoded_query_in_list, enforces these ACLs regardless of whether the Enforce field-level Read ACLs on Filter query terms option is selected for Simple List widget instances. To use the Enforce field-level Read ACLs on Filter query terms option, change the value of glide.service_portal.enable_acls_for_encoded_query_in_list to false. For more information, see Simple List widget.
If a user previously selected a user consent preference for user experience analytics for portals different from the rest of the platform, the preference selected for the platform is also used for portals in the Washington DC release. For example, if users opted out of tracking for portals but opted in to tracking for the rest of the platform in the Vancouver release, user experience analytics for portals are tracked for them in the Washington DC release. Users can update their selection from the user profile page in portals at any time.
New in the Washington DC release
- Secure public widgets accessed by guest users
Secure public widgets that accept the table input parameter by specifying the tables from which the widget can access and return data for guest users.
- Close all portal notifications at once
Close all notifications at once instead of having to close them individually by selecting Clear All. Portal administrators can use the glide.service-portal.notification.threshold system property to configure the number of notifications that must appear before displaying the Clear All option. The default value is five.
Changed in this release
- Critical notifications aren't automatically dismissed
Show critical notifications tagged with the
sn-sticky-notificationHTML class attribute until you specifically dismiss them even when automatic dismissal is enabled for non-critical notifications with the glide.service-portal.notification_timeout.seconds system property.- Unified user consent for tracking user experience analytics
Opt in to or out of tracking user experience analytics once for all platform interfaces. Previously, changes to your user consent selection to track user experience analytics in other platform interfaces weren’t honored in portals and vice versa. This choice is now stored centrally with the user consent management (UCM) capability used by the rest of the platform so a change for one interface is honored for all interfaces. For more information about user consent management, see User privacy, tracking, and user consent management in Usage Insights in the Usage Insights documentation.
Activation information
Service Portal is a ServiceNow AI Platform feature that is active by default.
Browser requirements
The Washington DC release doesn't support Internet Explorer 11. The iOS version of Firefox doesn’t support Service Portal pages.