Order Management release notes
Summarize
Summary of Order Management Release Notes Washington DC
The Washington DC release of the ServiceNow® Order Management application enhances the capabilities for Telecommunications, Media, and Technology sectors. Key updates include a centralized order timeline view, improved order capture processes, and changes to how pricing is managed.
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Key Features
- Order Timeline View: Visualize and track the status of domain orders and tasks, including dependencies and potential issues.
- Enhanced Order Capture: Agents can enrich orders with additional information prior to fulfillment, minimizing order fallout.
- Updated Pricing Management: Monthly Recurring Charges (MRC) and Non Recurring Charges (NRC) are now stored in the Pricing data model, allowing for clearer pricing structures.
- ServiceNow TMF APIs: Updated APIs support consumer orders for better integration with Order Management.
Key Outcomes
Upgrading to the Washington DC release ensures that your Order Management processes are streamlined and efficient, improving order fulfillment and reducing errors. Agents gain better visibility into order statuses, allowing for proactive management of potential issues. Additionally, adopting the new pricing model enables more flexible pricing strategies, ultimately enhancing customer satisfaction.
The ServiceNow® Order Management application was enhanced and updated in the Washington DC release.
Order Management for Telecommunications, Media, and Technology highlights for the Washington DC release
- Track the status of domain orders and order tasks from a central location by using the order timeline view.
- Avoid order fallout by capturing orders and enriching them with additional order information before initiating order fulfillment, and trigger workflows that create enrichment tasks for applicable orders and order line items.
- Create consumer orders using product and service order APIs and fulfill them in Order Management for Telecommunications, Media, and Technology.
See Order Management for more information.
Important information for upgrading Order Management for Telecommunications, Media, and Technology to Washington DC
New features introduced in this Washington DC release aren’t supported in earlier releases of Order Management for Telecommunications, Media, and Technology.
Starting with the Washington DC release, the Monthly Recurring Charges (MRC) and the Non Recurring Charges (NRC) set for product offerings and product attribute characteristics are stored in the Pricing data model in price lists and price list lines, rather than the Product Offering data model. If you want to upgrade your pricing information to use price lists after upgrading to Washington DC, see the Price Management Plugin (com.sn_csm_pricing) uptake for Telecommunications, Media, and Technology customers upgrading to Washington [KB1585863] article in the Now Support Knowledge Base.
After upgrading to the Washington DC release, a fix script runs automatically to deactivate certain telecommunications list records that are no longer needed to resume the capture of an unfinished order. For more information on these records and using the former order capture process if needed, see the Deprecating Telco List for Order Capture [KB1586538] article in the Now Support Knowledge Base.
After upgrading to the Washington DC, review the reconfiguration workarounds for working on new change orders or orders with disconnect, suspend, or resume actions while using the product configurator. For details, see the Order line reconfiguration issues in Washington when using Order Capture UI [KB1585976] article in the Now Support Knowledge Base.
New in the Washington DC release
- Order timeline view
- View Gantt chart timelines displaying the order status of domain orders and order tasks, showing dependencies between order tasks, and identifying tasks that are in jeopardy.
- Product catalog navigation and product configurator
- Explore the product catalog by SKU or product code to find product offers. Agents can also use the product configurator, a streamlined interface for configuring custom orders with pricing.
Changed in this release
- Enhanced order capture experience with order enrichment tasks
- After order capture, enable agents to enrich orders with additional order information before starting order fulfillment to avoid fallouts. This enrichment process triggers workflows that create the enrichment-related order tasks for applicable orders and order line items.
- Monthly Recurring Charges and Non Recurring Charges
- Starting with the Washington DC release, Order Management uses the Pricing data model rather than the Product Offering data model to store pricing charges in price lists and price list lines. With this change, you can now specify either a Monthly Recurring Charge (MRC) or a Non Recurring Charge (NRC) for a product or order line, but not both.
- Enhancements to the ServiceNow TMF APIs
- The following ServiceNow TMF APIs have been updated to support consumer orders that can be fulfilled in Order Management for Telecommunications, Media, and Technology:
- Product Order Open API (TMF622)
- Service Order Open API (TMF641)
- Product Inventory Open API (TMF637)
- Technical Service Qualification Open API (TMF645)
Activation information
Install Order Management for Telecommunications, Media, and Technology by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Browser requirements
ServiceNow workspaces don’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in Browser support.