Health Log Analytics release notes

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Health Log Analytics Release Notes - Washington DC

    The ServiceNow® Health Log Analytics application enhances IT operations by predicting issues before they affect users through real-time ingestion, analysis, and correlation of machine-generated log data. The Washington DC release includes significant updates that improve scalability and stability in log streaming.

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    Key Features

    • Scalable Log Ingestion: The new ServiceNow infrastructure allows for increased log ingestion capacity, utilizing advanced queueing technology for authentication and processing.
    • Dynamic AI Enhancements: The AI engine within Health Log Analytics has been improved to dynamically scale based on your organization's log ingestion needs.
    • Integration with Other Services: Health Log Analytics works with Event Management to generate alerts when anomalies are detected, enhancing incident response.

    Key Outcomes

    By upgrading to the Washington DC release, customers can expect:

    • More stable and scalable log streaming capabilities, ensuring timely detection of potential issues.
    • Seamless integration with other ServiceNow applications for enhanced operational efficiency.
    • Access to installation and activation via the ServiceNow Store, with support for multiple languages.

    The ServiceNow® Health Log Analytics application helps you predict IT issues before they impact users by ingesting, analyzing, and correlating machine-generated log data in real time. When Health Log Analytics detects a deviation from a normal pattern, it alerts you of a possible issue. Health Log Analytics was enhanced and updated in the Washington DC release.

    Health Log Analytics highlights for the Washington DC release

    • Stream logs in a scalable, more stable way with Health Log Analytics by using the new ServiceNow infrastructure.

    See Health Log Analytics for more information.

    Important:
    Health Log Analytics is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Washington DC release

    Scale Health Log Analytics to support increased log ingestion
    Stream log data to Health Log Analytics in a scalable, more stable way by using the advanced ServiceNow infrastructure. The new architecture leverages queueing technology in IT Operations Management Cloud Services for authentication and log ingestion.
    The Health Log Analytics AI engine has been enhanced to scale dynamically in response to increased log ingestion by your organization.
    You can switch to the new infrastructure by submitting a scaling request through the Now Support catalog or via your ServiceNow account manager.

    Changed in this release

    Lucene used in Elasticsearch library

    Lucene may appear on vulnerability scans but is not exploitable. Lucene is included in the Health Log Analytics project for the Elasticsearch Data Input. The Elasticsearch library has a transitive dependency on Lucene. However, the Elasticsearch version used has its own safeguards and cannot be exploited in any way.

    Activation information

    Install Health Log Analytics by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Localization information

    The current available languages for Health Log Analytics are US English, UK English, French, German, Italian, Japanese, and Spanish. The default language is US English.

    Related ServiceNow applications and features

    Event Management
    The Event Management application uses events generated by Health Log Analytics. When Health Log Analytics detects an anomaly in your log data, it sends an event to Event Management. Event Management receives the event and generates an alert based on event and alert management rules.
    Agent Client Collector
    Agent data inputs beginning in Health Log Analytics Version 21.0.1 - September 2021 use Agent Client Collector to stream logs to the ServiceNow instance.
    MID Server
    Health Log Analytics uses the ServiceNow® MID Server product to stream logs to the ServiceNow instance.
    Service Operations Workspace
    Health Log Analytics generates alerts in the ServiceNow Service Operations Workspace, a configurable workspace that provides a unified experience for multiple IT Operations Management workflows.