ITOM Cloud Accelerate release notes

  • Release version: Washingtondc
  • Updated April 30, 2024
  • 4 minutes to read
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    Summary of ITOM Cloud Accelerate Release Notes - Washington DC

    The Washington DC release of ServiceNow's ITOM Cloud Accelerate introduces significant updates, including the rebranding of ITOM Governance to ITOM Cloud Accelerate. This application streamlines workflows for evaluating cloud readiness and enforcing governance guidelines across various cloud services.

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    Key Features

    • Cloud Services Catalog Enhancements: The catalog now supports Terraform for Google Cloud Platform, improving cloud resource management.
    • Guided Setup: A step-by-step process for configuring the Cloud Services Catalog, allowing users to track their progress.
    • Out of Box Catalogs: Access a variety of cloud resources from AWS, Microsoft Azure, and Google Cloud Platform directly through the Employee Center.
    • Domain Separation: Manage multiple domains securely within the Cloud Services Catalog.
    • Stacks Management: Intuitive management of deployed cloud resources through categorization and filtering options.
    • Integration Support: Includes Azure DevOps CICD Pipeline Integration and Ansible Integration for enhanced automation.

    Key Outcomes

    ServiceNow customers can expect improved cloud governance and resource management capabilities, facilitating the seamless integration and management of multiple cloud services. The new features empower organizations to efficiently oversee their cloud resources, enforce compliance policies, and optimize cloud workflows.

    Activation Information

    ITOM Cloud Accelerate features are available via the ServiceNow Store. Customers must contact their ServiceNow sales representative to procure the necessary entitlements. Existing Cloud Provisioning and Governance users do not need separate procurement.

    Related Applications

    • Cloud Configuration Governance: Policies for checking cloud resource configurations.
    • Cloud Action Library: Pre-built actions for cloud resource interaction.
    • Cloud Migration Assessment: Tools for planning enterprise IT resource relocation to cloud platforms.
    • ITOM Optimization: Automated workflows for managing cloud resources throughout their lifecycle.
    • ITOM Visibility: Unified visibility into IT networks and services.

    This release enhances the ability of ServiceNow customers to effectively manage their cloud operations, ensuring they can optimize resource usage and maintain compliance across their cloud environments.

    The ServiceNow® ITOM Governance application has been renamed to ITOM Cloud Accelerate with this release. It provides the workflows to evaluate the cloud readiness of your organization and enforce the ITOM Cloud Accelerate guidelines. The Cloud Services Catalog application is enhanced and updated with Terraform support for Google Cloud Platform in the Washington DC release.

    ITOM Cloud Accelerate highlights for the Washington DC release

    • ITOM Cloud Governance has been rebranded as ITOM Cloud Accelerate to accommodate all of the ServiceNow cloud governance evaluation applications.
    • Access and manage your cloud resources and publish your cloud offerings to a catalog through the Cloud Services Catalog application.
    • Leverage additional Out Of Box catalog items with Google Cloud Platform
    • Utilize the multiple repositories structure with Terraform app and IaC Discovery.
    • Control the life cycle and usage of your resources through the improved Request console.

    See Cloud Governance for more information.

    Important:
    Cloud Services Catalog is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Washington DC release

    Cloud Services CatalogCloud Services Catalog (CSC) Guided Setup
    Use CSC Guided Setup to step through the initial configuration of Cloud Services Catalog. The process tracks what you have completed, so that you can stop and start again where you left off.
    Cloud Services CatalogCloud Services Catalog app features
    • Out of Box Catalogs: Order a variety of AWS, Microsoft Azure or Google Cloud Platform Out Of Box cloud resources directly from the Employee Center, including Linux/Windows VMs, load balancers, firewalls, Microsoft Azure functions, scalable web servers, DynamoDB databases, and S3 storage buckets. Use these Out Of Box Catalogs for Cloud Service requests and automation from Cloud Services.

      In addition, you can publish your own catalog items for all supported cloud providers. You can also publish legacy and custom catalog items from Cloud Provisioning and Governance to Employee Center.

      For more information, see Set up Amazon Web Services on Cloud Services Catalog, Set up Microsoft Azure Cloud on Cloud Services Catalog and Setting up Google Cloud Platform on Cloud Services Catalog.

    • Domain separation: Use the domain separation feature, now supported in the Cloud Services Catalog application, to manage multiple domains securely and seamlessly.
    • CSC Cloud Services request process: Use the Request processes and pages for ordering Cloud Services.
    • Stacks management: Manage deployed cloud resources through intuitive categorization, sorting, and status filtering options on the My Stacks management page.
    • Resources management: Discover and interact with resources, empowering ownership and management through designated operators on the My Resources management page.
    • Integrations: Use Azure DevOps CICD Pipeline Integration or Ansible Integration.
    • Cloud setup: Use Microsoft Azure, AWS or Google Cloud Platform for your Cloud setup.

    Changed in this release

    Enhanced Cloud Service Catalog
    Improved hierarchical structure of multiple repositories with the support of Terraform Connector IaC discovery capabilities.
    Support for integration of Google Cloud Platform with Terraform Open Source.

    Activation information

    The ITOM Cloud Accelerate features are available as an application at Cloud Accelerate, on the ServiceNow Store. Contact your ServiceNow sales representative to procure the ITOM Cloud Accelerate entitlement.

    The Cloud Service Catalog application is available with the ITOM Cloud Accelerate entitlements. Alternatively, you can install it by requesting them from https://store.servicenow.com/sn_appstore_store.do#!/store/application/bc3429fc24e02910f877b722d6bbdcaf. You must have ServiceNow Employee Center as a prerequisite to launch and use the Cloud Service Catalog application.

    Note:
    Cloud Provisioning and Governance is already included as a part of ITOM entitlements so you don't need to procure it separately. For details, see Request the Cloud Provisioning and Governance application.
    Note:
    License migration: If you have exchangeable Cloud Optimization licenses, contact your ServiceNow account representative to migrate your licenses to ITOM Cloud Accelerate without charge.

    Related ServiceNow applications and features

    Cloud Configuration Governance
    The Cloud Configuration Governance application provides a set of ready-to-use policies that enable you to check the configuration settings of cloud resources in your organization identify configuration violations.
    Cloud Action Library
    The Cloud Action Library provides ready-to-use actions and subflows that enable you to interact with the cloud resources of the organization.
    Cloud Migration Assessment
    The Cloud Migration Assessment enables you to plan, organize, and track the process of relocating your enterprise IT resources and workloads to cloud platforms.
    ITOM Optimization
    ITOM Optimization provides automated cloud workflows that you can use to manage cloud resources through their life cycle. It enables certified and enterprise-compliant cloud deployment, cost visibility, and other cloud management processes.
    ITOM Visibility
    The ITOM Visibility product consists of Discovery, Service Mapping and Tag Governance. For more information, see Discovery, Service Mapping, Tag Governance, Certificate Inventory and Management, Service Graph Connectors, CMDB 360, and Firewall Audits and Reporting. Discovery and Service Mapping give you a unified, connected view of your entire IT network and the services that it supports.
    ITOM/OT SU Licensing and subscriptions
    ITOM/OT SU Licensing enables you to view the total number of licenses assigned to your applications.
    Third-party products that integrate with the Cloud Service Catalog Cloud Services Catalog application
    Extend the capabilities of ITOM Cloud Accelerate and its connectors by integrating the following third-party products with it:
    • Cloud Services
      • Amazon Web Services
      • Microsoft Azure
      • VMware
      • Google Cloud Platform
    • Ansible configuration management to radically automate the deployment of catalog items, across platforms and cloud service providers, with job templates.